Senior Surveillance Controller

ARRISE; Ras Al Khaimah; On-site; AED 441,000 - 661,000; Full time

Benefits offered by this job

Relocation package

Career development

Competitive salary

Accommodation provided

Medical insurance

Team culture

Job summary

ARRISE is expanding its Surveillance department and seeks a Senior Surveillance Controller to safeguard live casino operations. You will monitor activities, detect irregularities, and support investigations to maintain compliance and game integrity.

The ideal candidate has senior surveillance experience in iGaming, strong leadership, and excellent analytical skills, with the ability to mentor others in a 24/7 environment. Fluency in English and proficiency with surveillance tools are essential.

Qualifications

• Proven experience in surveillance within the iGaming industry.
• Strong leadership and mentoring abilities.
• Excellent analytical and decision-making skills for risk mitigation.
• Attention to detail in monitoring live operations.
• Familiar with 24/7 shift patterns.

Responsibilities

• Monitor live gaming activities for compliance with procedures and standards.
• Detect and document irregularities and suspicious behavior.
• Support investigations by gathering evidence and compiling incident reports.
• Collaborate with Risk, Compliance and Operations to uphold game integrity.
• Mentor Surveillance Controller and guide on complex cases.
• Identify improvements in surveillance practices and training.

Skills

Surveillance leadership

iGaming surveillance

Risk detection

Data analysis

English communication

Tools

Microsoft Office 365

Surveillance software

Video review systems

Monitoring systems

Job description

Job Description:

Role Description:

As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Controller to join the team.

This role is crucial in maintaining the security and integrity of our Live Casino operations.

The ideal candidate will bring strong experience in surveillance within the iGaming industry, demonstrate a proactive attitude and show leadership capabilities during daily operations.

Responsibilities:

• Monitor live gaming activities to ensure compliance with internal procedures and regulatory standards.
• Detect, report, and thoroughly document irregularities, suspicious behavior, and operational issues.
• Support internal investigations by gathering evidence, reviewing video footage, and compiling detailed incident reports.
• Work closely with Risk, Compliance, and Operations departments to uphold the integrity of live games.
• Mentor and assist Surveillance Controller , offering guidance on complex or sensitive cases.
• Identify and communicate potential improvements in surveillance practices and team training.
• Maintain strict confidentiality and uphold the highest ethical standards during all activities.

Requirements:

• Proven experience in surveillance within the iGaming industry or a related field; prior senior surveillance experience is preferred.
• Deep understanding of Live Casino operations and associated risks and compliance requirements.
• Demonstrated leadership skills with the ability to guide, mentor, and support team members.
• Exceptional analytical and decision-making skills, with a strong focus on risk detection and mitigation.
• High attention to detail and the ability to quickly spot irregularities in live operations.
• Flexibility to work 9-hour shifts, including weekends and evenings, as required in 24/7 environments.
• High level of professionalism, integrity, and responsibility.
• Strong English communication skills (written and spoken), with the ability to collaborate across departments.
• Proficiency in Microsoft Office 365 and familiarity with surveillance software and monitoring systems.

Nice to have:

• Experience with surveillance technologies and security systems (e.g., cameras, monitoring protocols).
• Knowledge of data analysis and reporting tools such as SQL, Tableau, or similar platforms.
• Experience in proposing or implementing process improvements in a compliance or security context.

What We Offer:

Benefits:

• Relocation package (visa, work permit, flights & travel insurance)
• Strong career development through ARRISE Learning Hub
• Competitive salary & international work environment.
• Fully furnished accommodation with utilities included.
• Comprehensive medical insurance coverage
• Supportive, team-oriented culture

About Us:

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria,we are a global team of over 13,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.