Senior Supervisor - Community Management.DHCM

Dubai Holding; United Arab Emirates; On-site; AED 201,000 - 312,000; Full time

Job summary

Dubai Holding seeks a Senior Supervisor - Community Management to facilitate liaison between DHCM and owners/tenants. You will ensure timely service charge collection, monitor community conditions, and address issues to deliver quality customer service and maintain living standards within DHCM communities.

The role requires 5+ years in community/property management, strong MS Office skills, and excellent communication.

Qualifications

• Bachelor's degree in business administration or similar field required.
• Minimum 5 years of experience in community management, property management, or customer service.
• Proficiency in MS Office and strong communication skills.
• Pleasant, professional interpersonal interactions and problem-solving ability.
• Strong time management, prioritization, and organizational skills, with flexibility.

Responsibilities

• Liaise with owners/tenants and respond to inquiries and complaints promptly.
• Investigate issues, follow up actions, and ensure customer satisfaction.
• Educate residents on community rules and regulations for compliance.
• Assist the Community Manager in coordinating with authorities and local bodies.
• Oversee service charge collection to ensure funding for services.
• Contribute to budgeting for assigned communities with the Community Manager.
• Perform site inspections to monitor assets, services, and SLA compliance.
• Log and track all complaints; ensure timely resolution and documentation.

Skills

Communication skills

Problem solving

Time management

Organizational skills

Interpersonal skills

Adaptability

Education

Bachelor's degree in business administration

Master's degree preferred

Tools

MS Office

Job description

Senior Supervisor - Community Management.DHCM

United Arab Emirates

Trending

Job Description

Role Purpose To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.

Key Responsibilities/Accountabilities

• Community Relations & Customer Service:
• Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
• Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
• Escalate unresolved issues efficiently through appropriate processes.
• Educate owners and tenants about DHCM’s community rules and regulations to ensure full compliance.
• Assist the Community Manager in liaising with local authorities and communities to address day-to-day community issues.
• Financial Management & Service Charge Collection:
• Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
• Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
• Participate in budgeting for assigned communities with the Community Manager, providing relevant information for accurate budget preparation in line with DHCM’s standards.
• Community Operations & Quality Monitoring:
• Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security).
• Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs).
• Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.
• Documentation & Compliance:
• Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules.
• Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication.
• Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner.
• Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution.
• Reporting & Continuous Improvement:
• Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM’s requirements, policies, and standards.
• Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement.
• Maintain regular and up-to-date incident and progress reports.
• Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
• Decision-making authority rests with the line manager, department head, and business unit head as per DHCM’s Delegation of Authority (DOA).
• Health & Safety Responsibilities:
• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, wearing PPEs, if required and actively reporting any hazards, near misses, or incidents.

Knowledge & Experience

• Bachelor’s degree in business administration or a similar field. Master's degree preferred.
• Minimum of 5 years of experience in a similar field (community management, property management, customer service).
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Problem-Solving and Decision-Making
• Time management, priority setting, and organizational skills.
• Flexibility and adaptability skills.

Job Info

• Job Identification 113510
• Posting Date 02/25/2026, 06:24 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Dubai Studio City - Building 1, Dubai, AE