Senior Store Manager — Lead Teams, Drive Performance

Apple Inc.; Dubai; On-site; AED 240,000 - 480,000; Full time

Job summary

Apple Inc. Retail is seeking a Senior Manager to lead a team (including Managers), shaping the store’s customer experience and driving performance goals.

You will recruit, train, develop diverse talent, participate in Floor Leadership, address escalations, and partner with Store Leader on strategies. The role demands inclusive leadership, strong communication, and data-driven decision making in a fast-paced retail environment.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Be proficient in English and the local language, both written and spoken.
• Have 3 years of leadership experience in retail, sales, or a related field.
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.
• Manage work through effective organization, planning, and prioritization.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Job description

Apple Inc. Retail is seeking a Senior Manager to lead a team (including Managers), shaping the store’s customer experience and driving performance goals.

You will recruit, train, develop diverse talent, participate in Floor Leadership, address escalations, and partner with Store Leader on strategies. The role demands inclusive leadership, strong communication, and data-driven decision making in a fast-paced retail environment.