Retail Store Manager

iSTYLE UAE; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

iSTYLE UAE in Dubai is seeking a Retail Store Manager to oversee daily store activities, drive sales, manage staff, and ensure top customer experience. You will lead a team, implement the store operational plan, maintain visual standards, and coordinate with back office to optimize stock and cash handling.

The role requires a Bachelor's degree and at least 5 years of relevant experience, with a proven track record in retail leadership.

Qualifications

• Bachelor's degree in Business Administration or related field.
• At least 5 years of relevant experience.
• Strong leadership and customer service skills.

Responsibilities

• Define and implement the store operational plan to exceed sales objectives.
• Establish budgets and targets and cascade to the team.
• Lead daily store operations to maximize sales and profitability.
• Ensure inventory control and replenishment per guidelines.
• Prepare schedules and manage staffing, vacation plans.
• Coach and develop the team with regular performance reviews.

Skills

Team leadership

Customer service

Sales planning

Inventory management

Staff scheduling

Education

Bachelor's degree in Business Administration

Job description

Job Title

Retail Store Manager

Job Scope

The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

Main Duties And Responsibilities

Technical and Operations

• Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
• Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
• Apply the Apple planogram
• Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company's objectives
• Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
• Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
• Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
• Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
• Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
• Attend to operational problems namely customer complaints, in coordination with the back office,to ensure an uninterrupted operation and achieve customer satisfaction
• Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
• Managers on a regular basis
• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
• Work closely with the HR Department on staffing needs and training plans
• Ensure that the company's policies and procedures are implemented/applicable at all times

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans.

Position Requirements

Education

Bachelor's degree in Business Administration or any other related field.

Experience

At least 5 years of relevant experience.