Senior Services Officer-BBD Outsource

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking an experienced ODD Manager for the Business Banking division in Dubai. You will oversee ongoing due diligence reviews across risk levels, lead a team of supervisors, checkers and makers, and ensure strict adherence to AML regulations.

The role requires deep knowledge of banking regulations, strong Excel and reporting skills, and the ability to coordinate with Operations and Compliance to resolve cases and drive timely governance communications.

Qualifications

• Specialist certificate in Fraud, Compliance, Anti Money Laundering.
• Excellent communication skills and ability to interact with multiple stakeholders.
• Advanced Excel skills for data analysis and reporting.
• Strong understanding of banking practices, policies and regulatory requirements.
• Knowledge of anti-money laundering regulations and ongoing due diligence standards.
• Proficient computer skills across MS Office and banking software.
• Good knowledge of ADIB Business Banking products and services.

Responsibilities

• Oversee Ongoing due diligence reviews for all High, Medium & low Risk across all Business Banking.
• Manage the Supervisors, Checkers & Makers daily & Monthly performance/productivity.
• Create & review the KPIs for all ODD Supervisors, Checkers & Makers regularly.
• Prepare Mid & Annual appraisals for the ODD Supervisors, Checkers & Makers Teams.
• Manage daily operation of the ODD Supervisors, Checkers & Makers & Compliance with ODD and AML regulations.
• Ensure progress reports are shared with Senior Management and Compliance on time.
• Follow up with Operations, Compliance and other units for pending cases.
• Prepare critical reports to Senior Management/GCEO Office on demand.
• Identify risks and set controls for the ODD teams.
• Arrange with Quality & Control to monitor RCSA, KRI, and tests for ODD team.
• Ensure completion of ODD for all customers or apply consequence management.
• Examine relationships to decide exits and coordinate with MIS and BBD teams.

Skills

Fraud/AML certificate

Excellent communication

Excel proficiency

Banking regulations knowledge

AML regulations knowledge

Computer skills

ADIB Business Banking products

Job description

Job Description:

Key Accountabilities of the role
Oversee Ongoing due diligence reviews for all High, Medium & low Risk across all Business Banking.

1. Maintain effective resources management/planning for the ODD team against team core activities and Utilization.
2. Manage the Supervisors, Checkers & Makers daily & Monthly performance/productivity
3. Create & review the KPIs for all ODD Supervisors, Checkers & Makers regularly and when needed.
4. Prepare the Mid & Annual appraisal for the ODD Supervisors, Checkers & Makers Teams.
5. Manage the daily operation of the ODD Supervisors, Checkers & Makers & Compliance with the Ongoing due diligence & Anti Money laundry regulations/SOPs.
6. Reports compliance & all other issues and recommend changes to Management.
7. Ensure that progress reports are shared with Senior Business Banking, Operations & Compliance management accurately & on time.
8. Ensure that a proper follow-up is in place with Operations, Compliance, and other units for the pending cases.
9. Prepare critical Reports to Senior Management/GCEO Office on demand to show the progress.
10. Work effectively with the department Manager and other departments Senior co-workers,
11. Prepare & Review all ODD related SOPs/Policies/SLAs, Memos & BRIYs to ensure compliance with ODD, Anti money laundry regulations and recommend changes accordingly
12. Ensure to follow action plans in response to compliance, Fraud violations & Audit discoveries identified cases.
13. Identify Risks & set Controls for the ODD Teams.
14. Arrange with Quality & Control team to Monitor RCSA, KRI, Control Testing for the ODD Makers & Checkers Teams.
15. Ensure completion of ODD for all customers, otherwise approved consequence management is implemented.
16. Ensure the Exit relationship exercise is implemented after deciding which relation to be exited after analyzing the customer Revenue, commitments, Facilities, DD s, etc., and sharing the recommendation to Management.
17. The final list is to be Shared with MIS team to provide the Account details & Status.
18. Ensure Analysis of the shared MIS data is completed to decide which relation can be exited based on customer ongoing commitments with Bank and other parameters as per ADIB SOPs.
19. Share the final list with BBD Product/Marketing Manager to dispatch the Exit letters to customers.
20. Review after BAU period again the ODD completion status for all customers in scope, ensure all completed/under process cases are excluded from the closure.
21. Share the final pending list for closure with BBD Checker team.
22. For cases with Balances, to arrange to Issue a Payment order to clear the balance and then to arrange for closure.
23. Ensure implementing Customers Exemption from ODD Process by deciding which relation to be Exempted after analyzing the customer Revenue, commitments, Facilities, DDs, etc.
24. The final list is to be shared with Group Compliance (GCD) to approve the exemption.
25. Post Obtaining GCD approval, to communicate with IT/MIS team to obtain the Channels & Cards status/availability.
26. After analyzing the data to share the final scope with MIS/CSF teams to process the blocking of the Channels & Cards.
27. To Ensure Pop-Up Messages are placed for exempted customers as per approved Memo from GCD/Business.
28. Any Other task assigned by Line Manager.

• Specialist Skills / Technical Knowledge Required for this role:
  Professional certificate in Fraud, Compliance, Anti Money Laundry
• Good knowledge of ADIB Business Banking Products & services
• Good knowledge of Policies & Procedures
• Fair Knowledge of banking practices, regulations & risks
• Good Knowledge of Ongoing due diligence regulations issued by regulatory authorities
• Knowledge of Anti-Money laundering regulations issued by the regulatory authorities
• Computer skills
• Excellent Communication Skills
• Excellent in Excel.

Requirements: