ServiceNow Platform Lead

Dicetek LLC; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

Dicetek LLC seeks an accomplished governance lead to drive ServiceNow platform governance and end-to-end lifecycle management. You will own demand intake, backlog prioritization, and release planning while coordinating with Enterprise Architecture, Security, and Service Operations to ensure compliant, scalable outcomes.

The role requires deep expertise in regulated-environment governance, strong vendor management, and hands-on leadership of ServiceNow initiatives, with a focus on delivering

Qualifications

• Experience leading ServiceNow governance in regulated environments.
• Ability to triage demand and prioritize backlog in a complex platform.
• Track record of managing releases and upgrade controls in enterprise settings.
• Oversight of access controls and security compliance.
• Experience with technical-debt management and performance reporting.
• Demonstrated vendor management and governance in cross-functional programs.

Responsibilities

• Lead CoE platform governance.
• Single-front-door demand intake.
• Plan releases and improvements under Digital Workplace ownership.
• Prepare management prioritization decisions.
• Align delivery with process-owner outcomes.
• Oversee enterprise architecture and security alignment.
• Govern capacity.
• Monitor vendor performance.
• Coordinate partner augmentation and internal knowledge transfer.
• Coordinate with Service Operations.
• Oversee observability and GRC.
• Lead demand intake and roadmap.
• Maintain release upgrade calendar.
• Provide health risk reporting with manager-agreed measures.
• Establish vendor controls and operating procedures.
• Retain control-ready evidence.
• Agree BAU ownership and transition acceptance.
• Document residual risks.
• Deliver partner-to-internal knowledge transfer and ServiceNow University graduate learning plans.

Skills

ServiceNow governance

Demand triage

Backlog prioritization

Release upgrade controls

Access oversight

Technical-debt management

Vendor management

Tools

JIRA

Confluence

GitHub

ServiceNow

Postman

Job description

Key Responsibilities

• Lead CoE platform governance
• single-front-door demand intake
• release planning and improvement under Digital Workplace ownership
• Prepare management prioritization decisions
• align delivery with process-owner outcomes
• Enterprise Architecture and security
• Govern capacity
• vendor performance
• partner augmentation and internal knowledge transfer
• Coordinate with Service Operations
• Observability and GRC

Required Skills

Primary technical and functional skills Proposed must-haves

• hands-on ServiceNow implementation leadership
• demand triage
• backlog prioritization
• release upgrade controls
• access oversight
• technical-debt management and performance reporting
• Demonstrate regulated-environment governance and vendor management

Key Deliverables

Expected outputs and outcomes from the resource Governance responsibility model

• demand intake and roadmap
• release upgrade calendar
• health risk reporting with manager-agreed measures
• vendor controls and operating procedures
• Retain control-ready evidence
• agree BAU ownership and transition acceptance
• document residual risks
• and deliver partner-to-internal knowledge transfer and ServiceNow University graduate learning plans

ECTION 3

CERTIFICATIONS

TECHNICAL REQUIREMENTS Certifications e g AWS Certified PMP CISSP Azure ITIL Proposed mandatory current ServiceNow Certified System Administrator CSA Certified Implementation Specialist IT Service Management CIS-ITSM and ITIL 4 Foundation Desirable ServiceNow architecture credentials and advanced ITIL qualifications

Preferred Tech Stack

Preferred Tech Stacke g Python Java React Kubernetes Power BI Preferred exposure to ITSM CMDB CSDM integration and workflow automation sufficient to govern design trade-offs ITOM and governance risk capabilities are desirable not confirmed ADCB installations

Tools

Tools Platformse g JIRA Confluence GitHub ServiceNow Postman Hands-on ServiceNow administration access reporting and release tools backlog governance registers and approved documentation tools Desirable automated testing and source-control practices Licensed modules and exact tools require confirmation

Years of Experience

Proposed minimum: 10+ years overall technology/service-management experience, including 5+ years with ServiceNowSkills ServiceNow Governance Demand Intake