Senior Service Systems Analyst - MEA Region

Daikin Middle East and Africa; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Daikin Middle East and Africa seeks a Senior System Analyst to optimize regional service systems, applications, and data processes for improved efficiency and performance. You will lead end-to-end system enhancements, integrations and deployments across Salesforce, SAP, ERP and learning platforms.

Responsibilities include standardizing governance, developing dashboards, and training affiliate key users to drive adoption and data-driven decisions across MEA affiliates.

Qualifications

• Bachelor’s degree in Computer Science, IT, BIS or related field.
• At least 5 years in systems analysis or related technical roles.
• Experience with enterprise systems (Salesforce, SAP, CRM/ERP, service management).
• Knowledge of Power BI, data integration, cloud systems and AI.
• Strong analytical, problem-solving and project management skills.
• Excellent written and spoken English; strong communication and stakeholder management.
• Experience collaborating across functions, cultures and regional teams.

Responsibilities

• Analyse business requirements and translate them into system solutions.
• Lead system enhancements, integrations and deployments.
• Manage changes and resolve technical issues with IT and HQ.
• Standardize processes and governance across affiliates; monitor data quality.
• Develop reports, dashboards and data integrations to improve visibility.
• Analyse data across CRM, ERP, service platforms to identify improvements.
• Lead system setup for new affiliates and ensure user adoption.
• Train affiliate key users and create process documentation.
• Identify opportunities for automation and digitalization; evaluate tech.
• Act as regional liaison on system requirements and performance.

Skills

Enterprise systems experience

Power BI

Data integration

Cloud-based systems

AI knowledge

Analytical skills

Project management

English proficiency

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science / IT / BIS or related field

Tools

Salesforce

SAP

CRM

ERP

Service Management Platforms

Power BI

Job description

Daikin Middle East and Africa seeks a Senior System Analyst to optimize regional service systems, applications, and data processes for improved efficiency and performance. You will lead end-to-end system enhancements, integrations and deployments across Salesforce, SAP, ERP and learning platforms.

Responsibilities include standardizing governance, developing dashboards, and training affiliate key users to drive adoption and data-driven decisions across MEA affiliates.