Regional Systems Lead: Service, CRM & Data Analytics

Daikin Group

Dubai

On-site

AED 180,000 - 240,000

Full time

6 days ago

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Job summary

Daikin Middle East & Africa (DAME (G)) seeks a Senior System Analyst to optimize regional service systems, applications and data processes. You will lead enhancements, integrations and deployments across platforms including Daikin Service Manager 3, SAP, Salesforce, and Learning Management System, collaborating with affiliates and HQ.

You translate business requirements into effective system solutions, standardize governance, and train key users to ensure operational success.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Information Systems or a related field.
Minimum 5 years of experience in systems analysis, business systems, IT or a similar technical role.
Experience with enterprise systems such as Salesforce, SAP, CRM, ERP and service management platforms.
Knowledge of Power BI, data integration, cloud-based systems and emerging technologies, including AI.
Strong analytical, problem-solving and project management skills.
Ability to translate business requirements into practical technical solutions.
Strong communication, presentation and stakeholder management skills.
Excellent written and spoken English.
Experience working across functions, cultures and regional organizations is preferred.

Responsibilities

Analyse business requirements and translate them into effective system solutions.
Lead system enhancement, integration and implementation projects, including requirements, testing, change management and deployment.
Manage system changes and resolve or elevate technical issues in collaboration with IT and Headquarters.
Standardize system processes and governance across affiliates and monitor system utilization, data quality and compliance.
Develop reports, dashboards and data integrations to improve operational visibility and support data-driven decisions.
Analyse data across CRM, ERP, service and other platforms to identify trends, inefficiencies and improvement opportunities.
Lead system setup and implementation for new affiliates and ensure effective user adoption.
Support, train and mentor affiliate key users and develop relevant process documentation, user guides and training materials.
Identify opportunities for automation, integration and digitalization and evaluate emerging technologies for business application.
Act as the regional liaison between affiliates, business functions, IT and HQ on system requirements, improvements and performance.