Regional Systems & Data Analytics Leader

Daikin Middle East and Africa; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

Daikin Middle East & Africa (DAME (G)) is seeking a Senior System Analyst to optimize regional service systems, applications and data processes, driving efficiency and business performance across multiple platforms including Daikin Service Manager 3, SAP and Salesforce.

You will translate business needs into effective system solutions, lead enhancements, integrations, testing, implementation and user adoption, and train key users to ensure success across affiliates.

Qualifications

• Bachelor’s degree in a related field and relevant IT experience.
• A minimum of 5 years in systems analysis or IT roles.
• Experience with enterprise systems such as Salesforce, SAP, CRM, ERP and service management platforms.
• Knowledge of data integration, cloud-based systems and emerging technologies including AI.
• Strong analytical, problem-solving and project management skills.
• Ability to translate business requirements into practical technical solutions.
• Excellent written and spoken English with strong communication skills.

Responsibilities

• Analyse business requirements and translate them into effective system solutions.
• Lead system enhancement, integration and implementation projects, including requirements, testing, change management and deployment.
• Manage system changes and resolve or escalate technical issues in collaboration with IT and Headquarters.
• Standardize system processes and governance across affiliates and monitor data quality and compliance.
• Develop reports, dashboards and data integrations to improve operational visibility and support data-driven decisions.
• Analyse data across CRM, ERP, service and other platforms to identify trends and improvement opportunities.
• Lead system setup and implementation for new affiliates and ensure user adoption.
• Support, train and mentor affiliate key users and develop process documentation and training materials.
• Identify opportunities for automation, integration and digitalization and evaluate emerging technologies.
• Act as the regional liaison between affiliates, business functions, IT and HQ on system requirements and performance.

Skills

System analysis

Data analysis

Project management

Stakeholder management

Education

Bachelor's degree in Computer Science / IT / BIS

Tools

Salesforce

SAP

CRM

ERP

Power BI

Job description

Daikin Middle East & Africa (DAME (G)) is seeking a Senior System Analyst to optimize regional service systems, applications and data processes, driving efficiency and business performance across multiple platforms including Daikin Service Manager 3, SAP and Salesforce.

You will translate business needs into effective system solutions, lead enhancements, integrations, testing, implementation and user adoption, and train key users to ensure success across affiliates.