Senior Salesforce Programs Lead — EMEA Delivery

Horizontal Digital; Dubai; Hybrid; AED 400,000 - 650,000; Full time

Benefits offered by this job

22 working days holiday

Comprehensive medical insurance plan (

Visa for employee and family

Flexible office hours and working from

Remote working 2 weeks per year

Free snacks and drinks in the office

Job summary

Horizontal Digital in the UAE is seeking a Senior Program Manager - Salesforce to lead complex Salesforce transformations across the EMEA region. You will drive measurable business value, ensure predictable delivery, and support long-term account growth with practice leadership and client stakeholders.

You will mentor Salesforce Project Managers, uphold delivery standards, and help expand Salesforce capabilities across engagements, while aligning with our consulting-led delivery model.

Qualifications

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment.
• Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Strong understanding of Agile delivery models and enterprise program governance.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Experience working directly with senior client stakeholders and executive sponsors.
• Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.
• Salesforce certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM, SAFe) are desirable but not essential.

Responsibilities

• Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
• Lead issue resolution and escalation management for complex or high-visibility programs.

Skills

Salesforce delivery

Program leadership

Agile delivery

Stakeholder management

Financial forecasting

Multi-project management

RFPs & estimations

Jira & Confluence

Education

Salesforce certifications

PMP / PRINCE2 / SAFe

Tools

Jira

Confluence

Job description

Horizontal Digital in the UAE is seeking a Senior Program Manager - Salesforce to lead complex Salesforce transformations across the EMEA region. You will drive measurable business value, ensure predictable delivery, and support long-term account growth with practice leadership and client stakeholders.

You will mentor Salesforce Project Managers, uphold delivery standards, and help expand Salesforce capabilities across engagements, while aligning with our consulting-led delivery model.