Senior Sales Retail - Gemstone

Caliberly; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Caliberly is seeking a Senior Sales Retail – Gemstone to drive sales of coloured gemstone jewellery, including emeralds, rubies and sapphires, across retail channels in Dubai. You will build strong client relationships, promote gemstone collections and lead store operations with a focus on targets and customer experience.

The role requires deep product knowledge, effective upselling, and collaboration with marketing and operations to grow the jewellery business.

Qualifications

• Minimum several years of experience in retail gemstone sales.
• Strong customer service and upselling skills.
• Knowledge of gemstone types (emeralds, rubies, sapphires) preferred.
• Ability to develop relationships with high-value clients.
• Good understanding of store operations and merchandising.

Responsibilities

• Retail Sales & Business Development: Drive sales of gemstone jewellery and develop new opportunities.
• Customer Relationship Management: Build and maintain relationships with retail customers and high-value clients.
• Gemstone Product Knowledge: Develop knowledge of coloured gemstones and educate customers on features and care.
• Retail Store Operations: Support day-to-day store operations and ensure merchandising standards.
• Sales Strategy & Market Development: Identify new customer segments and monitor market trends.
• Sales Team Management & Coordination: Guide and train retail staff and monitor performance.
• Sales Reporting & Performance Management: Track sales and prepare performance reports.

Skills

Retail sales

Customer relationship

Gemstone product knowledge

Store operations

Sales strategy & market development

Sales team management

Sales reporting & performance

Job description

Job description

About the job Senior Sales Retail - GemstoneJOB DESCRIPTION – SENIOR SALES RETAIL – GEMSTONE

Location: Dubai, UAE
Employment Type: Full-time, Permanent
Department: Retail Sales

Role Summary

Client is looking for an experienced Senior Sales Retail – Gemstone professional to drive sales of coloured gemstone jewellery, including emeralds, rubies and sapphires.

The role involves managing retail sales activities, developing customer relationships, achieving sales targets and delivering an exceptional customer experience across retail channels.

The successful candidate will be responsible for promoting gemstone jewellery, understanding customer preferences, identifying sales opportunities and contributing to the growth of client's retail jewellery business.

Key Responsibilities

1. Retail Sales & Business Development

• Drive retail sales of gemstone jewellery, including emeralds, rubies and sapphires.
• Identify and develop new sales opportunities across retail markets.
• Achieve individual and team sales targets, revenue objectives and profitability goals.
• Build relationships with new and existing customers to generate repeat business.
• Identify customer preferences and recommend suitable jewellery products.
• Drive sales through customer engagement, product demonstrations and effective upselling and cross-selling techniques.
• Explore opportunities to expand the customer base and increase market share.

2. Customer Relationship Management

• Build and maintain strong relationships with retail customers and high-value clients.
• Understand customer requirements, preferences and purchasing behaviour.
• Provide personalised jewellery recommendations based on gemstone type, quality, design and budget.
• Handle customer enquiries, negotiations, complaints and after-sales requirements.
• Develop customer loyalty and encourage repeat purchases and referrals.
• Maintain a high standard of customer service throughout the sales process.

3. Gemstone Product Knowledge

• Develop strong knowledge of coloured gemstones, particularly emeralds, rubies and sapphires.
• Understand gemstone characteristics, colours, treatments, quality and origin.
• Explain gemstone traceability, authenticity and product value to customers.
• Present jewellery collections and educate customers on gemstone features and care.
• Stay updated on gemstone jewellery trends, designs and customer preferences.

4. Retail Store Operations

• Support day-to-day retail sales operations and ensure smooth store functioning.
• Maintain attractive product displays and merchandising standards.
• Ensure proper handling, presentation and security of gemstone jewellery.
• Monitor stock availability and coordinate with inventory and operations teams.
• Ensure compliance with retail policies, pricing guidelines and customer service standards.
• Support promotional campaigns, product launches and seasonal sales activities.

5. Sales Strategy & Market Development

• Identify new customer segments and potential retail markets.
• Monitor competitor activities, pricing and market trends.
• Develop strategies to improve customer conversion and average transaction value.
• Support marketing initiatives, promotional activities and retail campaigns.
• Identify opportunities to increase sales through online and offline retail channels.
• Provide feedback on customer demand, product preferences and market opportunities.

6. Sales Team Management & Coordination

• Guide and support retail sales executives and store personnel.
• Monitor individual and team sales performance against targets.
• Support recruitment, onboarding and training of retail sales staff.
• Coach team members on gemstone product knowledge and selling techniques.
• Coordinate with marketing, merchandising, inventory and management teams.
• Encourage a customer-focused and performance-driven sales culture.

7. Sales Reporting & Performance Management

• Track daily, weekly and monthly sales performance.
• Prepare sales reports covering revenue, sales volume, customer conversion and product performance.
• Monitor sales targets, margins and customer acquisition.
• Identify gaps in sales performance and implement corrective actions.
• Maintain accurate customer records and sales transaction documentation.
• Report market developments and sales