Senior Gemstone Jewelry Sales Leader

Caliberly; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Caliberly is seeking a Senior Sales Retail – Gemstone to drive sales of coloured gemstone jewellery, including emeralds, rubies and sapphires, across retail channels in Dubai. You will build strong client relationships, promote gemstone collections and lead store operations with a focus on targets and customer experience.

The role requires deep product knowledge, effective upselling, and collaboration with marketing and operations to grow the jewellery business.

Qualifications

• Minimum several years of experience in retail gemstone sales.
• Strong customer service and upselling skills.
• Knowledge of gemstone types (emeralds, rubies, sapphires) preferred.
• Ability to develop relationships with high-value clients.
• Good understanding of store operations and merchandising.

Responsibilities

• Retail Sales & Business Development: Drive sales of gemstone jewellery and develop new opportunities.
• Customer Relationship Management: Build and maintain relationships with retail customers and high-value clients.
• Gemstone Product Knowledge: Develop knowledge of coloured gemstones and educate customers on features and care.
• Retail Store Operations: Support day-to-day store operations and ensure merchandising standards.
• Sales Strategy & Market Development: Identify new customer segments and monitor market trends.
• Sales Team Management & Coordination: Guide and train retail staff and monitor performance.
• Sales Reporting & Performance Management: Track sales and prepare performance reports.

Skills

Retail sales

Customer relationship

Gemstone product knowledge

Store operations

Sales strategy & market development

Sales team management

Sales reporting & performance

Job description

Caliberly is seeking a Senior Sales Retail – Gemstone to drive sales of coloured gemstone jewellery, including emeralds, rubies and sapphires, across retail channels in Dubai. You will build strong client relationships, promote gemstone collections and lead store operations with a focus on targets and customer experience.

The role requires deep product knowledge, effective upselling, and collaboration with marketing and operations to grow the jewellery business.