Senior Relationship Manager Middle East & Africa

Bank Julius Bär & Co. Ltd.; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Bank Julius Baer & Co. Ltd. is seeking a Relationship Manager for Private Banking in Dubai. You will manage a portfolio of High Net Worth clients, delivering tailored wealth management solutions and handling routine inquiries and transactions.

You will acquire new relationships, onboard clients, and support junior team members while maintaining a strong conduct culture and complying with local regulations.

Qualifications

• 7–10 years of Private Banking experience servicing HNW clients.
• Ability to acquire new client relationships and expand wallet share.
• Strong understanding of risk, compliance and wealth management.

Responsibilities

• Act as primary contact for clients, delivering tailored wealth solutions.
• Proactively manage client relationships, inquiries, and transactions.
• Develop client initiatives and marketing strategies with management input.
• Identify risks and ensure compliance with policies and regulatory standards.

Skills

Relationship Mgmt

Communication

Risk awareness

Team leadership

Travel willingness

Tools

CRM systems

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

The Relationship Manager Private Banking (RM) is the primary point of contact between the client and the Bank. He/she acts externally as an ambassador for the Bank and is responsible for the proactive and autonomous management of a portfolio of High Net Worth and/or Ultra High Net Worth private clients. This entails the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions. Acquisition of new client relationships through his/her network is an integral element of the role. He/she acts as role model and contributes to the onboarding of new and development of junior team members. The RM is an essential part of the first line of defence. He/she identifies and manages risks and where necessary raises concerns and escalates issues in a timely manner to Front Management and/or second line of defence. The RM understands and respects the Bank’s risk capabilities and appetite statements, and adheres to compliance standards, local regulations, and internal standards at all times.

YOUR CHALLENGE

Client Experience

• Responds to all client needs in a timely and professional manner
• Ensures consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference
• Develops a deep understanding of clients’ financial goals, preferences, and evolving needs to deliver tailored wealth management strategies aligned with the Bank’s business and risk appetite objectives
• Provides appropriate investment advice in line with the Bank’s policies and asset allocation
• Is responsible to proactively deliver clients’ feedback regarding products and services to the relevant specialists within the Bank in order to ensure continuous improvement and adaptation in line with market trends
• Participates in the development and implementation of client initiatives and new marketing strategies, and supports ad hoc projects as required by the Management (Group Heads and/or others)

Prospect & Client Management

• Applies a collaborative team approach, including the appropriate involvement of specialists, to proactively develop and deliver comprehensive wealth management solutions to the clients
• Continuously deepens client relationships and optimises revenues through acquisition of new clients and additional share of wallet /cross-selling
• Proactively manages client at risks and develops succession strategy to mitigate attrition risks and generational transfer losses
• Embraces new processes and product initiatives, and diligently uses available tools in daily business

The RM is responsible for handling daily business risks and is an integral part of the first line of defence. The RM ensures a strong conduct culture of compliance, ethical behaviours and sound risk management practices, incl: Implements and achieves an appropriate culture, incl. high KYC quality, positive control results and high-quality documentation of Client Contact Notes during onboarding and throughout the client relationship lifecycle. Ensures the timely clearance of pending items, alerts, notifications, trainings and/or conditions, leading to none or limited number of overdue items. Learns and remains familiar with risk topics/appetite statements, applicable policies and necessary documentation standards, reviews and addresses detected deficiencies. Identifies, evaluates risks related to credit, trading, compliance and reputational exposures in taking decisions and ponders future outcomes considering the applicable risk appetite, takes full ownership and provides risk mitigation measures. Raises concerns, follows up on issues and escalates issues in a timely manner to Group Heads / Front Management and/or second line of defence. Fosters collaborative and proactive exchanges with the relevant risk, compliance and legal functions. Ensures adherence to rules & policies and the “principles of good conduct”.

YOUR PROFILE

Personal & Social Skills

• Very good interpersonal skills
• Ability to relate to clients and colleagues from diverse backgrounds
• Persistent and persuasive
• Passionate about clients
• Possesses good judgement and ability to work under pressure
• Planes, organizes, and carries out work autonomously and allocates work time independently

Professional & Technical Skills

• Proven track record and at least 7-10 years of Private Banking experience in servicing a book of HNW clients and in acquisition of new relationships
• Sound affinity with the geographic market(s) to be covered
• Cultural awareness
• Familiar with the legal & regulatory environment
• Sound commercial judgement and knowledge of global financial markets
• Ability to match client needs with appropriate product solutions
• Willingness to travel

The international reference in wealth management Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo. Why join Julius Baer? At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.