Senior Property Management Leader — Dubai Portfolio

Rocky Real Estate Brokerage LLC; Dubai; On-site; AED 480,000 - 720,000; Full time

Benefits offered by this job

Parking provided

Annual leave entitlement

Employment visa and private medical

Job summary

Rocky Real Estate Brokerage LLC in Dubai seeks a Head of Property Management to lead a mixed residential and commercial portfolio. You will drive operations, develop the PM team and ensure proactive service delivery to landlords and tenants.

The role requires senior-level property management experience, strong leadership and a solid grasp of Dubai tenancy processes, with a focus on process improvement, reporting and client satisfaction across internal and external teams.

Qualifications

• Significant experience in property management with portfolio oversight.
• Experience leading or supervising a property management team.
• Knowledge of property operations and tenancy processes in Dubai.
• Understanding of local tenancy requirements and property management practices.
• Strong written and verbal English communication skills.
• Excellent organizational, planning and decision-making skills; proficient with email, spreadsheets, and PM/CRM systems.
• Ability to review reports, maintain records and manage multiple priorities.
• Professional communication with landlords, tenants and external service providers.
• Valid UAE driving license.

Responsibilities

• Lead the day-to-day operations of the property management department and oversee an assigned residential and commercial portfolio.
• Manage, support and develop property management team members, setting clear priorities and service expectations.
• Oversee landlord and tenant enquiries, ensuring requests are handled professionally and followed through to resolution.
• Establish and monitor processes for maintenance, repairs, inspections and property-related service requests.
• Coordinate with landlords, tenants, contractors, suppliers and building management to resolve operational matters.
• Oversee tenancy administration, including renewals, move-ins, move-outs and the maintenance of accurate records.
• Monitor tenancy deadlines and operational risks, escalating outstanding or complex matters as appropriate.
• Help ensure property management practices are consistent with applicable tenancy requirements and company procedures.
• Monitor property condition and service-provider performance, addressing issues that may affect property standards or client experience.
• Review portfolio activity and prepare reports and updates for landlords and company management.
• Work with internal departments to support efficient operations and a positive client experience.
• Identify opportunities to improve department workflows, record-keeping and service delivery.

Skills

Leadership

Customer service

Integrity

Organization

Decision-making

Problem solving

Job description

Rocky Real Estate Brokerage LLC in Dubai seeks a Head of Property Management to lead a mixed residential and commercial portfolio. You will drive operations, develop the PM team and ensure proactive service delivery to landlords and tenants.

The role requires senior-level property management experience, strong leadership and a solid grasp of Dubai tenancy processes, with a focus on process improvement, reporting and client satisfaction across internal and external teams.