Senior Program Manager

Careerwebsite; Dubai; Hybrid; AED 400,000 - 700,000; Full time

Job summary

Mercer in Dubai is seeking a Senior Program Manager to lead strategic delivery of large-scale platform initiatives, including integrations, migrations, and new builds. You will align business strategy with technical execution in an AI-first HR tech context.

The role emphasizes senior stakeholder management, cross-functional leadership, and the ability to drive clarity in ambiguous, multi-year programs across borders.

Qualifications

• 10+ years of technical project management experience delivering large SaaS platform initiatives.
• Strong senior stakeholder management across cross-functional teams.
• Excellent English written and verbal communication.
• Ability to navigate ambiguity and drive execution in a global environment.

Responsibilities

• Lead end-to-end, multi-year enterprise SaaS platform integrations, migrations, and builds.
• Serve as liaison between technical teams and business stakeholders with clear ownership and change control.
• Manage multiple concurrent workstreams across product, engineering, operations, and sales.
• Drive alignment and decision-making in a senior stakeholder environment.
• Maintain executive-ready reporting and cross-border execution standards.
• Work across borders, incorporating global standards into execution.

Skills

Technical PM

Stakeholder management

Agile methodologies

English communication

Ambiguity tolerance

HR tech platforms

Global/matrix organization experience

PM certifications (PMP/ PMI-ACP)

Job description

Company: Mercer

Description: We are seeking a talented individual to join our Technology team at Mercer. This role will be based in Dubai. This is a hybrid rule that has a requirement of working at least three days a week in the office.

Senior Program Manager

About the role

We are seeking an experienced Senior Program Manager to lead the strategic delivery of large-scale platform initiatives, including integrations, migrations, new platform builds, and SaaS development. The ideal candidate will have a proven track record in managing projects in the HR technology space-sitting at the intersection of business strategy, product development, and technical execution. Success in this role requires a technical PM who is comfortable working with ambiguity, aligning diverse perspectives, and bringing clarity and execution discipline to initiatives where expectations and priorities may evolve over time. An Ai-first mindset will be critical, experience an advantage.

Your work will have long-term impact-defining the future vision for how our Talent solutions evolve, scale, and continue to deliver trusted insights to over 11,000 client organizations. Passionate about the Future of Talent Management and Talent Assessment? Join us to help shape how organizations understand, assess, and develop talent around the world.

Key Responsibilities

• Lead end-to-end, multi-year enterprise SaaS platform integrations, migrations, and new builds, ensuring timely delivery within scope and budget.
• Serve as the primary liaison between technical teams and business stakeholders, translating strategic objectives into integrated delivery plans with clear ownership, decision rights, and change control mechanisms to manage scope creep and mitigate risks.
• Manage multiple concurrent workstreams with product, engineering, operations, business, and sales team members - keeping client needs at the forefront.
• Drive alignment, facilitate decision making, and maintain momentum in a senior, opinion‑rich stakeholder environment.
• Maintain transparent, executive-ready reporting and communication.
• Work effectively across borders, incorporating global standards into on‑the‑ground execution.

Required Experience and Skills

• 10+ years of experience in technical project management, specifically managing new platform builds with multiple dependencies and tight deadlines using an Agile/iterative approach.
• Exceptional senior stakeholder management skills with the ability to influence and collaborate across cross‑functional teams.
• Excellent English-language written and verbal communication.
• Strong analytical and problem‑solving skills.
• Comfort with ambiguity.

Preferred Qualifications

• Experience with HR technology platforms, especially in assessment, learning and development, talent acquisition, or similar fields.
• Experience working in a global, matrixed organization.
• Experience living and working outside your home country.
• Interest in the HR/talent domain and AI‑first solutions.
• PMP, PMI‑ACP, or other relevant project management certification

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Mercer Assessments, one of the fastest‑growing businesses within the Mercer brand, is a global provider of talent measurement and assessment solutions. As part of Mercer, a business of Marsh, we help organizations make informed people decisions through data‑driven talent insights. Leveraging a cloud‑based assessment platform, Mercer Assessments supports corporations, sector skill councils, government agencies, and educational institutions across multiple countries. Our mission is to help organizations build high‑performing teams through effective talent acquisition, development, and workforce transformation strategies. With research‑backed assessments, advanced technology, and robust analytics, we deliver solutions that create meaningful outcomes for clients and their people. We specialize in tailored assessment solutions across the employee lifecycle, including pre‑hire evaluations, skills assessments, training and development, certification exams, and competitions. At Mercer Assessments, we are committed to improving the way organizations identify, assess, and develop talent, enabling them to anticipate future workforce needs and make strategic decisions that support growth and innovation.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.