Senior Loyalty Application Support Engineer

Dicetek LLC; Abu Dhabi; On-site; AED 250,000 - 380,000; Full time

Job summary

Dicetek LLC seeks an experienced Support Resource to provide L1/L2/L3 technical support for a Banking Loyalty system. You will troubleshoot the loyalty portal and database, coordinate with business and technical teams, and ensure timely incident resolution and production support.

Strong SQL/PL/SQL, DotNet and REST API skills are essential. Ideal candidates bring 10+ years in banking tech, a CS degree, and experience with SSIS, ETL, and 24x7 operations.

Qualifications

• 10+ years of technology experience in banking; loyalty platform experience is a plus.
• Strong skills in SQL, PL/SQL, SSIS, DotNet and REST API.
• Awareness of market trends, fintech products and business models.
• Team player with analytical mindset; capable of handling multiple agile squads.
• Experience with monitoring solutions (e.g., AppDynamics) and production support.

Responsibilities

• Troubleshoot and diagnose Loyalty application portal and database issues.
• Provide technical and application support to teams and stakeholders.
• Coordinate activities among business and technical groups.
• Follow release management processes for all deployments.
• Ensure performance standards and KPIs are met.
• Support 24x7 systems and incident management.

Skills

SQL

PL/SQL

DotNet

REST API

SSIS

SQL Server

Jira

Visio

Cloud native

Data analysis

Education

Bachelor's degree in Computer Science

Tools

Jira

Visio

Job description

Dicetek LLC seeks an experienced Support Resource to provide L1/L2/L3 technical support for a Banking Loyalty system. You will troubleshoot the loyalty portal and database, coordinate with business and technical teams, and ensure timely incident resolution and production support.

Strong SQL/PL/SQL, DotNet and REST API skills are essential. Ideal candidates bring 10+ years in banking tech, a CS degree, and experience with SSIS, ETL, and 24x7 operations.