Senior Pet Relocation Specialist

Noble Veterinary Clinics; Dubai; On-site; AED 56,000 - 112,000; Full time

Benefits offered by this job

5,000 – 10,000 AED/month base salary

Commission-based incentives

Specialized growing industry

Job summary

Noble Veterinary Clinics in Dubai is seeking an experienced Senior Pet Relocation Specialist to take ownership of domestic and international relocations from initial consultation to final delivery, ensuring safe, legal, and stress-free travel for every animal.

The role requires at least 1 year of pet relocation experience, thorough knowledge of UAE import/export procedures, and strong client service and documentation skills.

Qualifications

• Minimum 1 year of proven hands-on pet relocation experience.
• Comprehensive knowledge of UAE pet import/export procedures.
• Familiar with international travel regulations (IATA LAR) and airline policies.
• Experience coordinating with government authorities, customs, and veterinary bodies.
• Excellent organizational and time-management skills.
• Strong written and verbal English communication.
• Proficiency with Microsoft Office; CRM/relocation software is a plus.

Responsibilities

• Coordinate end-to-end pet relocation services across multiple countries.
• Prepare, review, and manage documentation including health certificates and permits.
• Ensure UAE and destination compliance with regulations and airline policies.
• Liaise with authorities, airlines, freight forwarders, and relocation partners.
• Advise clients on vaccination, microchip, quarantine, and travel prep.
• Book flights and plan itineraries prioritizing safety and efficiency.
• Proactively track relocations and provide timely client updates.
• Troubleshoot documentation, customs clearance, and regulatory issues.
• Maintain organized records and archive files.
• Monitor changes in international pet travel rules and airline policies.
• Deliver exceptional client service and manage expectations professionally.

Skills

Pet relocation coordination

Regulatory compliance

Documentation management

Time management

English communication

CRM / relocation software

Tools

Microsoft Office

Relocation CRM systems

Job description

We are seeking an experienced Senior Pet Relocation Specialist to join our team in Dubai. In this role, you will take full ownership of domestic and international pet relocations, from initial client consultation through final delivery, ensuring every animal travels safely, legally, and with minimal stress to both pet and owner.

The ideal candidate brings at least one year of hands-on pet relocation experience, a thorough understanding of international import/export regulations, and a genuine passion for animal welfare and client service.

Key Responsibilities

• Coordinate end-to-end pet relocation services, including import, export, and transit arrangements across multiple countries
• Prepare, review, and manage all required documentation, including health certificates, import/export permits, customs paperwork, and airline-specific forms
• Ensure full compliance with UAE regulations, destination country requirements, airline policies, and international animal transportation standards (IATA LAR)
• Liaise with government authorities, veterinary clinics, airlines, freight forwarders, customs officials, and international relocation partners
• Advise clients on vaccination schedules, microchipping requirements, quarantine rules, laboratory testing, and travel preparations specific to their destination
• Book flights and plan travel itineraries that prioritize the safest and most efficient transport options for each animal
• Proactively track each relocation and provide clients with timely, accurate updates throughout the process
• Troubleshoot and resolve issues related to documentation, customs clearance, flight disruptions, or changing regulatory requirements
• Maintain organized, accurate records for all relocation cases and ensure all files are properly archived
• Monitor changes in international pet travel regulations, airline policies, and country-specific government requirements
• Deliver exceptional client service by responding promptly, communicating clearly, and managing expectations professionally

Requirements

• Minimum 1 year of proven, hands-on experience in pet relocation
• Comprehensive knowledge of UAE pet import and export procedures
• Strong familiarity with international pet travel regulations, IATA Live Animals Regulations (LAR), airline policies, and country-specific requirements
• Experience coordinating with government authorities, customs agencies, and veterinary regulatory bodies
• Excellent organizational and time-management skills with the ability to manage multiple cases simultaneously
• Strong written and verbal communication skills in English
• High attention to detail and accuracy in document preparation
• Proficiency in Microsoft Office; experience with relocation management or CRM systems is a plus

Preferred

• Fluency in Arabic or additional languages
• IATA Live Animal Regulations certification or equivalent training
• Prior experience in a senior or lead relocation role

Benefits

• Competitive base salary (5,000 – 10,000 AED/month) with commission-based incentives
• Opportunity to work in a specialized, growing industry
• Collaborative team environment