Senior Order Administrator - French Speaking, Emerson, Dubai

Senior Order Administrator - French Speaking, Emerson, Dubai; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Wages and Benefits

Healthcare

Paid Parental Leave

Retirement Savings Programs

Career Development Opportunities

Flexible Work Hours

Tuition Reimbursement for Approved Pro

Safe Working Environment

Job summary

Emerson Automation Solutions in Dubai is seeking a Senior Order Administrator fluent in French to manage MEA orders from receipt to invoicing for Flow Controls equipment, spares and services. Based in Dubai, you will review contracts, load orders into Fisher First 2.0 and Oracle, coordinate with logistics, and ensure on-time delivery while handling LC, bank guarantees and change orders.

You bring a engineering degree, 5 years of experience, and fluency in French and English to support

Qualifications

• Bachelor level or higher in Engineering with 5 years of experience.
• Fluent in French and English (spoken and written).
• Experience in inside sales/order entry (technical) and ability to review contracts.

Responsibilities

• Manage MEA orders from entry to invoicing for Flow Controls equipment, spare parts and services.
• Review contracts and orders with focus on KOB1, KOB2 and KOB3; coordinate with CS, Sales and Plant teams.
• Load orders into Fisher First 2.0 and Oracle; use internal systems as required.
• Coordinate with Logistics and Warehouse to ensure on-time delivery per INCO terms.
• Review payment terms and handle bank docs (LC, CAD, bank guarantees).
• Provide French/Arabic translation support within Flow Controls; manage change orders.

Skills

Order entry

French language

English language

Customer service

Invoicing

Education

B.E. / B.Tech / Master’s in Engineering

Instrumentation/Mechanical Engineering

Tools

Fisher First 2.0

Oracle

Job description

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JOB REF

46203

Location

Dubai

Address

South Zone 2

Industry

Warehouse & Logistics,
Import & Export,
Sourcing & Supply Chain

Senior Order Administrator - French Speaking, Emerson, Dubai

JOB DESCRIPTION

Emerson Automation Solutions is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action.

This position is opened by the Flow Controls Business Unit which is part of the Final Control Group.

The Senior Order administrator is based in Dubai, United Arab Emirates and caters to all customers in the Middle East and Africa with specific attention to French‑speaking Africa Region.

To receive and process orders from the Middle East & Africa (MEA) customers starting from reviewing the order, follow‑up with the factory, handling change orders, until the invoicing stage for the Flow Controls Business Unit equipment’s, spare, and services.

Responsibilities

Your role responsibilities will include, but not be limited to, the following:

• Assume responsibility for MEA World Area order entry on all Flow Controls Main equipment’s, and parts orders received from Local Business Partners/Sales.
• Review contracts and orders received from Local Business Partner (LBP) /Sales with focus on KOB1, 2 & 3 and work with Customer Service, Sales & Plant personnel to resolve issues.
• Load & manage orders into Fisher First 2.0 and Oracle systems and any other internal systems as required.
• Co‑ordinate with the Logistics and Warehouse team to ensure that the shipment has been delivered as per the INCO‑terms to ensure the continuous progress in the process which will contribute to on time delivery of an entire organisation.
• Check payment terms thoroughly and apply for the bank submission documents i.e. Letter of Credit, Cash Against Document, Performance Bank Guarantee, Advance Bank Guarantee for MRO orders/Small Project orders.
• Setting up customer address in the system for Local Business Partners only.
• Follow‑up with factory for on‑time delivery.
• Co‑ordinate with the shipping coordinator for the shipment of items and /or for the submission of necessary shipping documents.
• Forecast the monthly sales plan for Buyout orders and follow up on the same with Customer Service team/Factories as needed to ensure that the forecast is met with.
• Any other duties as deemed appropriate by the Line Manager.

Other responsibilities include

• Ensure alignment of customer request date with enterprise lead time (ELT).
• Date Management Process Control and Management.
• Receive and manage various types of change orders from MEA Local Business Partners/Sales on time.
• Coordinate and follow‑up with the team on aged change orders.
• Review draft LC at Quote stage and provide inputs to Local Business Partners/Sales/Customer.
• Extend support to Quickship and Service team within Flow Controls for review and submission.
• Ensure that necessary docs such as Letter of Credit and Cash Against Document are submitted to Finance as per the requirement detailed in the order on time.
• Ensure that necessary docs/certs are submitted to LBP/Customer as per the requirement detailed in the order on time.
• Define Letter of Credit and Cash Against Document process for Flow Controls focusing on issues and resolutions.
• Ensure Bank Guarantee submission is on‑time in line with PO requirement.
• Support with French and Arabic document translation within Flow Controls division.
• Resolve issue with a payment collection and work collaboratively with Finance, Sales and LBP.
• Drive process improvement plans to reduce disputes for the order management team.
• Make recommendations to eliminate non‑value‑added activities.
• Drive Intelligent automation projects to support lean management principle.

Qualifications

• B. E / B. Tech / Master’s
• Administration & Organisational skills
• 5 years of Experience
• Excellent command on Spoken & Written English
• Instrumentation/Mechanical Engineering degree
• Experience in Inside Sales, Order Entry (Technical)
• Good command on Spoken & Written French and/or Arabic (mandatory)

Our Business

Emerson’s industry‑leading portfolio enables us to identify and confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near‑ and long‑term value as a trusted partner for our customers.

Company Portfolio

Industry leaders are looking to Emerson as a trusted partner that continuously innovates to help them meet the next big challenge. Our robust automation portfolio enables us to collaborate across our businesses to develop more complete solutions for customers based on our deep industry experience. We leverage our global presence, domain expertise and industrial software to help industries achieve key sustainability and operational goals.

Our values

Integrity We are uncompromising in our honest and ethical behaviour, which creates trusting relationships with one another, customers, suppliers, and communities.

Safety & Quality We are unwavering in our commitment to the highest standards of safety and quality for ourselves and our customers.

Support Our People We attract, develop, and retain exceptional people in an inclusive work environment, where all employees can reach their greatest potential.

Customer Focus We actively listen to our customers to deeply understand their needs and deliver the unique solutions that ensure their success.

Continuous Improvement We constantly strive for improvement in all aspects of our business, guided by metrics, feedback, and our disciplined management process.

Collaboration We work seamlessly across geographies, platforms, business units, and functions to fully leverage our unmatched breadth and expertise.

Innovation We passionately pursue new technologies, capabilities, and approaches to drive tangible value for customers.

Benefits at Emerson

• Competitive Wages and Benefits We provide employees with an industry‑leading pay and benefits package.
• Healthcare We offer quality healthcare coverage for our team members.
• Paid Parental Leave New families can take advantage of our generous parental leave benefits.
• Retirement Savings Programs We offer retirement plans to help employees save for the future.
• Career Development Opportunities We help team members reach their highest potential with learning programs.
• Flexible Work Hours We offer flexible hours, when possible, to help employees achieve work‑life balance.
• Tuition Reimbursement for Approved Programs We support opportunities for employees to advance their education.
• Safe Working Environment Safety is a top priority across our global network and facilities.