Senior Operations Manager CEMEA Core Delivery

BSI; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Job summary

BSI is seeking an experienced Operations Delivery Leader to steer core delivery operations across Continental Europe, the Middle East, Turkey, and Africa. You will lead regional teams, drive efficiency, and deliver exceptional client experiences while fostering continuous improvement.

You will collaborate with regional stakeholders and the wider EMEA leadership to harmonize processes, strengthen capabilities, and ensure sustainable growth.

Qualifications

• Proven leadership in operations and service delivery across multiple regions.
• Strong knowledge of management systems auditing and certification processes.
• Excellent planning, problem solving and decision-making abilities.
• Ability to coach and develop high-performing teams and foster collaboration.

Responsibilities

• Lead and inspire CE & META Operations Delivery Managers to achieve regional goals.
• Drive continuous improvement and harmonize processes for efficiency and client focus.
• Ensure potential risks are mitigated and regulatory/compliance standards are met.
• Partner with regional stakeholders to enable growth and scalable delivery.

Skills

Strategic leadership

Operational delivery

Team coaching

Stakeholder management

Continuous improvement

Auditing & certification

Communication

Job description

Purpose of role

At BSI we believe that great leadership drives exceptional results We are looking for an experienced passionate Operations Delivery Leader to lead our core delivery operations in Continental Europe CE and the Middle East T rkiye amp Africa META This is an exciting opportunity to play a key leadership role in shaping operational performance developing high-performing teams and delivering exceptional client experiences across a diverse international region If you thrive in a collaborative environment enjoy driving continuous improvement and are passionate about developing people while delivering business results we d love to hear from you

About the Role

As our Operations Delivery Leader you will provide strategic and operational leadership to the CE amp META core delivery team working closely with regional stakeholders and the wider EMEA leadership team You will be responsible for driving operational excellence strengthening team capability and ensuring a consistent efficient and client-centric approach to service delivery With a strong focus on collaboration performance and continuous improvement you will help shape how we deliver value to our clients while supporting sustainable business growth

What You ll Be Doing

Lead and Inspire High-Performing Teams

• Provide leadership direction and support to the CE amp META Operations Delivery Managers
• Coach mentor and develop teams to build capability engagement and a high-performance culture
• Drive workforce planning resource utilization and capacity management to support business priorities

Drive Operational Excellence

• Lead the continuous improvement and harmonization of operational processes across the region
• Work collaboratively with stakeholders to develop efficient transparent and client-focused ways of working
• Monitor operational performance identify improvement opportunities and drive measurable results
• Support the Senior Head of Operations Delivery in achieving regional business objectives

Champion Client-Centric Delivery

• Ensure operational decisions and processes consistently deliver value and positive outcomes for our clients
• Collaborate with compliance and technical teams to maintain effective processes and regulatory standards
• Support initiatives that enhance customer satisfaction service quality and client retention

Collaborate and Enable Growth

• Partner with regional and wider EMEA stakeholders to deliver shared business objectives
• Strengthen operational competency and capacity to support evolving business needs
• Contribute to regional growth plans resource optimization and the development of scalable delivery solutions

What We re Looking For

We are looking for a confident collaborative and results-driven leader who brings A strong background in operational leadership ideally within assurance certification or a related industry In-depth knowledge of management systems auditing and certification processes Lead Auditor qualification and broad technical experience Proven ability to lead coach and develop teams to achieve outstanding performance Strong stakeholder management communication and influencing skills A continuous improvement mindset with the ability to challenge existing practices constructively Excellent planning organizational and problem-solving capabilities The ability to make sound decisions manage competing priorities and remain calm under pressure A genuine passion for people development operational excellence and delivering exceptional client experiences

Language Requirements

Business-level English is essential Additional European languages or Arabic would be an advantage

We are looking for a confident, collaborative and results-driven leader who brings: A strong background in operational leadership, ideally within assurance, certification or a related industry. In-depth knowledge of management systems auditing and certification processes. Lead Auditor qualification and broad technical experience. Proven ability to lead, coach and develop teams to achieve outstanding performance. Strong stakeholder management, communication and influencing skills. A continuous improvement mindset with the ability to challenge existing practices constructively. Excellent planning, organizational and problem-solving capabilities. The ability to make sound decisions, manage competing priorities and remain calm under pressure. A genuine passion for people development, operational excellence and delivering exceptional client experiences.

Language Requirements

Business-level English is essential. Additional European languages or Arabic would be an advantage.