Senior Associate - HR Operations Specialist

Ernst & Young AE; Dubai; On-site; AED 250,000 - 360,000; Full time

Job summary

Ernst & Young AE is seeking an HR Operations professional to strengthen the regional Talent Team across the GCC, excluding KSA. You will partner with Service Lines and Talent functions to ensure a consistent, high-quality employee experience throughout the lifecycle.

You will work with stakeholders to provide HR insights, support performance improvement efforts and coach counsellors. A bachelor’s degree in HR and 4–5 years of experience in HR operations are expected in this role.

Qualifications

• Minimum 4–5 years of HR operations experience in a professional services firm or complex org.
• Strong knowledge of HR policies, processes and talent practices.
• Experience with MENA region and cross-border initiatives is preferred.
• HR generalist with legal/ER exposure is beneficial.

Responsibilities

• Support the HR Operations Lead on activities and take ownership of others.
• Provide insights for Talent Consultants and Talent Development via HR Ops Lead.
• Collaborate with HR Enablement and Performance Improvement leads to improve efficiencies.
• Liaise with Managed Services HR and act as escalation point.
• Advise on HR matters and ensure compliance with EY policies and local regulations.
• Guide on involuntary separations, probation terminations and dismissals.
• Support employee relations cases and performance management processes.
• Deliver induction and onboarding for new joiners.

Skills

HR Operations

Employee Relations

Stakeholder Management

Policy Knowledge

Performance Improvement

Cross-border Experience

Education

Bachelor's degree in Human Resources

Tools

Excel

Word

PowerPoint

Job description

We believe our Talent Team is an exciting and challenging environment in which to develop your career As a leading professional services firm we know that our strength and capability come from our people their different perspectives experiences and backgrounds The opportunity This is an excellent opportunity for someone who is wishing to broaden their HR experience specifically within the operations area where you will obtain experience exposure and knowledge across all areas of HR across the GCC excl KSA cluster the role will report to the GCC excl KSA Operations Lead You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle

The role will also require you to work closely and partner with the key stakeholders across the Service Lines you will also be required to collaborate with other Talent functions to ensure consistency of user experience client satisfaction timeliness and responsiveness of service quality of service efficiency of delivery etc

Your key responsibilities

• Support the HR Operations Lead on some of the below activities and lead on other areas
• Provide Insights for the Talent Consultants and Talent Development - this would be via the HR Ops Lead
• Work with HR Enablement Leader and Performance Improvement Lead to improve efficiencies within Regional Talent Team this would be via the HR Ops Lead
• Liaison with Managed Services HR
• Act as an escalation point for Managed Services
• Partner with the business to provide HR expertise and insights in areas of focus
• Manage all HR Matters according to its specialty escalating to HR Operations Lead as needed for higher risk sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals advising on exit packages and legal implications
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development
• Govern and manage disciplinary PIP and grievance investigations and related policies procedures scripts and documentation through the ERCMS tool
• Manage employee grievances claims and disciplinary matters delivering well-informed recommendations based on thorough investigations and its findings in compliance with EY policies and local regulations
• Advise of any local legal update to the HR Operations Lead
• Provide legal updates to the business and Talent team
• Support Employee Relation cases
• Deliver Induction and WTEY for new joiners

Skills and attributes for success

Enabling strong relationships with key stakeholders across the cluster from the Service Lines Talent and other functions to ensure exceptional service deliveryPro-actively suggesting process improvementsEmployee Relations experienceGood understanding of riskKnowledge of HR systems is preferredExperience in metrics reporting and analysis preferredExperience with Shared Services

To qualify for the role you must have

Minimum of 4-5 years experience of working in HR operations within a professional services firm or a complex organizationSound knowledge of HR policies processes and talent management practices within professional services or other industry preferredDisplay expertise and knowledge of contemporary HR and organizational development practices and a sound understanding of the SL businessesStrong project management skills ideally gained within an international cross-border contextAn HR generalist profile as well as legal or ER expertise would be beneficialExposure to the management of PIPs grievances and disciplinariesProven ability to influence at senior levels in the organizationExposure to the management of PIPs grievances and disciplinariesA bachelor s degree in human resources or a related disciplineExperience in working within MENA regionExperience of working cross borderExperience of working with Shared ServicesExperience working within large scale projectsFluent in EnglishExcellent communicator English both written and verbalAbility to challengeNegotiation skillsHighly competent in the use of Excel Word and PowerPointIdeally you ll also haveA passion to pursue your CIPD in the future or already have this qualificationStrong communication skills and the ability to articulate process and procedures clearlyAn enthusiastic can do approach and be a strong team player

What we look for

We are interested in professionals who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team We re looking for someone like you who has the autonomy to manage their stakeholders offering advice on best practice delivering high quality administrative support to your team ole Minimum of 4-5 years experience of working in HR operations within a professional services firm or a complex organizationSound knowledge of HR policies, processes and talent management practices within professional services or other industry preferredDisplay expertise and knowledge of contemporary HR and organizational development practices and a sound understanding of the SL businessesStrong project management skills ideally gained within an international/cross-border contextAn HR generalist profile as well as legal or ER expertise would be beneficialExposure to the management of PIPs, grievances and disciplinariesProven ability to influence at senior levels in the organizationExposure to the management of PIPs, grievances and disciplinariesA bachelor s degree in human resources or a related disciplineExperience in working within MENA regionExperience of working cross borderExperience of working with Shared ServicesExperience working within large scale projectsFluent in EnglishExcellent communicator; English, both written and verbalAbility to challengeNegotiation skillsHighly competent in the use of Excel, Word and PowerPointA passion to pursue your CIPD in the future or already have this qualificationStrong communication skills and the ability to articulate process and procedures clearlyAn enthusiastic, can do approach and be a strong team playerProfessionals who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team.Autonomy to manage their stakeholders, offering advice on best practice delivering high quality administrative support to your team.