Senior Operations Manager

Stake; Dubai; Hybrid; AED 350,000 - 550,000; Full time

Benefits offered by this job

Hybrid work environment

Equity compensation

Learning & development budget

End-of-service savings (DIFC DEWS)

Job summary

Stake is a leading real estate fintech in the MENA region. We seek a Senior Operations Manager to own core money processes, lead a growing team, and build scalable controls for investor-facing operations.

You will drive reconciliation, forecasting, and distributions, collaborating with Finance and Product teams to remove friction and improve processes as Stake expands into new markets.

Qualifications

• 7+ years in operations, with meaningful time in financial services, fintech, or real estate.
• End-to-end ownership of operational processes at real scale.
• Direct experience managing financial flows: reconciliations, distributions, payables and receivables.
• Strong analytical and financial acumen; comfortable in Excel and data-driven thinking.
• Enjoys operational detail and hands-on process management.
• Excellent communication skills to influence across functions and senior leadership.
• Experience in high-growth startups building/scaling processes without a playbook.

Responsibilities

• Own core money processes end to end: weekly dividend cycle, reconciliation, payables, receivables, forecasting, investor votes and exits.
• Lead and develop a team of operations specialists; set expectations and growth.
• Identify and implement improvements to operational processes with tech and best practices.
• Build controls for error detection: reconciliation before payout, invoice verification, alerts.
• Document core processes and maintain coverage so no single person is critical.
• Partner with Finance on reconciliation, receivables, and cost allocation; reduce friction.
• Monitor portfolio performance and coordinate with Property Management to handle issues.
• Provide stakeholder visibility through dashboards, reports, and insights.
• Manage investor communications on property updates including maintenance and disputes.

Skills

End-to-end operations

Financial reconciliations

Team leadership

Analytical skills

Excel proficiency

Cross-functional collaboration

Startup experience

English fluency

Tools

Databases

Automation tools

Finance systems

Job description

Stake is the MENA region's leading real estate fintech company, combining real estate expertise and financial technology to deliver products that empower everyone to own and build wealth through real estate. Launched in 2021, we've grown rapidly to 600+ properties and are expanding into new international markets and business lines.

The Operations Team

Stake's Operations team delivers on the promise we make to investors: from the day a property joins the platform to the day it exits, we make fractional ownership work. We sit at the center of the business, and we are currently building the operating machine that a portfolio of this size needs: documented processes, real controls, and automation replacing manual work.

We are looking for a Senior Operations Manager to lead Business Operations: the money and investor-facing side of the operation. Reporting directly to the SVP of Company Operations, you will own the performance of our core money processes, lead a team, and build the controls and

documentation that let this function scale without depending on any one person. If you're energized by the idea of running a complex operation and making it meaningfully better every quarter, this is the job.

What you’ll do:

Core Business Operations

• Own the core money processes end to end: the weekly dividend cycle, reconciliation, payables, receivables, forecasting, investor votes and exits.
• Lead and develop a team of operations specialists. Set clear expectations, drive high performance, and invest in their growth.
• Identify and implement improvements to operational processes, leveraging technology and operational best practices to scale efficiently.
• Build the controls that catch problems before investors do: reconciliation before payout, invoice-level verification, and alerting on the things that currently surface only when someone notices them.
• Document every core process you own, and maintain named cover for each one, so nothing critical depends on a single person, including you.
• Partner with Finance as a genuine counterpart on reconciliation, receivables collection and cost allocation. This interface is where most of our friction lives and fixing it is part of the role.
• Monitor and track the performance of Stake's property portfolio, coordinating with the Property Management team to address underperformance, tenant issues, and operational challenges.
• Give stakeholders across the business clear visibility into asset performance through dashboards, periodic reports, and ad-hoc insights.
• Own investor communications related to property updates: tenancy status, maintenance events, and exceptional circumstances such as legal disputes or major renovations.

Cross-Functional and Strategic

• Provide strategic input on the company's most pressing operational issues while leading cross-functional projects.
• Support new business initiatives and product lines as Stake enters new markets.
• Ensure timely and accurate reporting to regulators, auditors, and other external stakeholders. We are DFSA and CMA regulated: processes need to withstand scrutiny, not just work.
• Translate operational challenges into product enhancements and technology priorities, working closely with Asset Management, Transactions, Finance, and Product teams.

What we’re looking for:

Must-haves:

• 7+ years in operations, with meaningful time spent in financial services, fintech, or real estate.
• End-to-end ownership of operational processes at real scale (not just execution or documentation, but designing, running, and improving them).
• Direct experience managing financial flows: reconciliations, distributions, payables and receivables. You don't need to be a finance professional, but you've run operations in these areas.
• Strong analytical and financial acumen. You're comfortable in Excel, you think in data, and you catch what others miss.
• You genuinely enjoy the operational detail. Sitting with the actual process, the actual numbers, the actual mess is where you like to be, not managing it from a distance.
• Excellent communication skills, with the ability to influence across functions and manage up to senior leadership.
• Experience in a high-growth or startup environment where you've had to build or scale processes without a playbook.
• You think in systems. When something breaks, your instinct is to ask why the process allowed it, not just to fix the instance. You solve things once, properly, rather than repeatedly.
• Comfort with operational technology: databases, systems, automation tools. You don't need to write code, but you should know what's possible and push for it.
• Experience leading and developing a team.
• Fluency in English

Strong preferences:

• Experience operating in a regulated environment (DFSA, CMA, FCA or equivalent).
• An AI-first instinct. When you look at a manual process, you're already asking what a machine could handle and where a human is genuinely needed. You've used AI to remove real work, and you have views on where it works and where it doesn't.

Why you should join Stake:

• Hybrid work environment
• Work directly with senior leadership in one of the region's fastest-growing startups. You'll have exposure to every function and the chance to shape how the company operates.
• Generous equity compensation. As Stake grows, you grow with it.
• Budget for learning and development.
• Best-in-class end-of-service savings scheme through the DIFC DEWS programme.
• Regular team events and off-sites.

Stake has a high-performance culture where the bar is always rising. We bring on ambitious, curious people who see the value in what we're building and want to grow with us.