Senior Operations Lead - Maintenance & Service Delivery

Ejadah Asset Management Group; United Arab Emirates; On-site; AED 260,000 - 520,000; Full time

Job summary

Ejadah Asset Management Group is seeking a Mechanical Engineering professional to lead Unit Services/Maintenance operations in the UAE. The role focuses on planning daily activities, coordinating with internal teams and vendors, and ensuring service delivery aligns with SLAs and quality standards.

The candidate will supervise day-to-day activities, conduct site inspections, and manage staffing and workload, while monitoring KPIs and reporting progress to the line manager.

Qualifications

• Bachelor’s degree in Mechanical Engineering.
• 6-8 years of experience in Unit Services/Maintenance.
• Strong understanding of operational processes, SLA/KPI management, and service delivery standards.
• Ability to coordinate teams and vendors to ensure smooth and efficient daily operations.
• Strong problem-solving skills.
• Good planning and organizational skills.

Responsibilities

• Plan and execute daily operational activities to ensure efficient service delivery in line with SLAs and organizational standards.
• Coordinate with internal teams and vendors to ensure timely completion of maintenance and service tasks.
• Monitor workflow execution to ensure adherence to schedules, processes, and quality standards.
• Support resource planning and allocation to meet operational requirements effectively.
• Track and monitor key performance indicators and ensure timely reporting of operational progress.
• Supervise day-to-day operations to ensure compliance with service standards and procedures.
• Conduct regular site inspections to maintain quality, safety, and service excellence.
• Coordinate with supervisors to manage staffing based on daily workload.
• Submit regular reports to the line manager on weekly and monthly operational performance.

Skills

SLA management

Team coordination

Vendor coordination

Problem solving

Planning

Organizational skills

Communication

Education

BEng Mechanical

Job description

Ejadah Asset Management Group is seeking a Mechanical Engineering professional to lead Unit Services/Maintenance operations in the UAE. The role focuses on planning daily activities, coordinating with internal teams and vendors, and ensuring service delivery aligns with SLAs and quality standards.

The candidate will supervise day-to-day activities, conduct site inspections, and manage staffing and workload, while monitoring KPIs and reporting progress to the line manager.