Senior Operations & Customer Experience Manager

JobCenter; Abu Dhabi; On-site; AED 16,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Transportation allowance

End-of-service benefits

Career development opportunities

Job summary

JobCenter in Abu-Dhabi, UAE seeks a Manager to lead a team and manage daily operations while delivering high-quality customer service. The role emphasizes strong leadership, strategic planning, and effective communication to drive team performance in a fast-paced environment.

The successful candidate will have at least 5 years of managerial experience, excellent organizational and problem-solving abilities, and fluency in English. A competitive salary and benefits package accompany this position.

Qualifications

• A minimum of 5 years of managerial experience.
• Proven track record of exemplary leadership.
• Excellent communication, organizational and problem-solving skills.
• Ability to multitask and prioritize tasks.
• Ability to think strategically and plan ahead.
• Proficiency in MS Office applications.
• Fluency in English is essential.

Responsibilities

• Overseeing daily operations.
• Managing employee workloads.
• Monitoring performance against targets.
• Preparing operational reports for senior management review.
• Ensuring compliance with all applicable laws.
• Handling customer inquiries or complaints professionally.
• Developing policies & procedures related to operations management.
• Organizing team events or activities when necessary.

Skills

Leadership

Communication

Organizational skills

Problem solving

Multitasking

Strategic thinking

MS Office

English fluency

Tools

MS Office

Job description

JobCenter in Abu-Dhabi, UAE seeks a Manager to lead a team and manage daily operations while delivering high-quality customer service. The role emphasizes strong leadership, strategic planning, and effective communication to drive team performance in a fast-paced environment.

The successful candidate will have at least 5 years of managerial experience, excellent organizational and problem-solving abilities, and fluency in English. A competitive salary and benefits package accompany this position.