Senior Officer - IT Park Support - Real Madrid World

DUBAI HOLDING; United Arab Emirates; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

A leading entertainment company in the UAE is seeking a Senior Officer - IT Park Support to deliver IT services and troubleshoot issues for various operations. Candidates should have 2-3 years of experience in IT support within hospitality, along with relevant certifications. You’ll work in a dynamic environment focused on shaping unforgettable experiences and enjoy a benefits package that emphasizes career development and a collaborative atmosphere.

Qualifications

• 2-3 years of IT support experience in hospitality industries.
• Experience with POS and retail systems.
• Ability to communicate with all levels of business users.

Responsibilities

• Deliver IT support services to various business operations.
• Troubleshoot systems and network problems.
• Record incidents and requests in Service Desk.
• Manage daily support issues on site.

Skills

IT support experience

Troubleshooting systems

Communication skills

POS systems knowledge

Education

Diploma in Information Technology / Computer Science

Microsoft Certified Professional (MCP)

CompTIA A+ certification

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world‑class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

Dubai Parks and Resorts, the Middle East’s largest multi‑themed leisure and entertainment destination. The newest concept, T‑REX Glamping, offers premium short‑stay accommodation in air‑conditioned tents and family suites, alongside themed dining and dinosaur‑inspired entertainment.

The destinations and attractions by Dubai Holding Entertainment also include Coca‑Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Job Overview:

Here's your chance to step into the role of Senior Officer - IT Park Support in Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Delivering IT support services to all various business operations such as park operation, retail and F&B business and end users.
• Able to troubleshoot systems, network problems and diagnosing and solving hardware or software faults.
• Ensure all incidents and requests are recorded in Service Desk and actioned upon quickly.
• Manage daily support issues on site, and escalating to proper channels when necessary.
• To deploy, maintain IT equipment and software, on site across the park.
• Support the park in various operation roles during busy days.

About you:

• Min 2-3 years of IT support role experiences in hospitality industries such as parks, F&B or Retail operations.
• Previous experience in handling POS, other retail or F&B systems.
• Minimum a Diploma in Information Technology /Computer Science and/or relevant field.
• Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCSDT), CompTIA A+ or equivalent certifications.
• Able to communicate with business users at all levels.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well‑being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination‑free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!