Senior Officer, Fraud Awareness & Training

Tanqeeb; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

FAB in Abu Dhabi seeks a Senior Officer – OFM Training, Awareness & Capability Building to lead awareness, education and capability programs across Operational, Fraud and Model Risk Management.

You will develop engaging communications and training content, coordinate with SMEs to tailor material for staff, customers and vendors, and deliver campaigns including Fraud Awareness initiatives to strengthen risk culture across the bank.

Qualifications

• Bachelor’s degree in business, Finance, Law, or a related discipline.
• 2 years’ relevant experience in the banking sector.
• Working knowledge of bank products, channels and services.
• Working knowledge of Operational Risk in the banking sector.
• Strong administrative skills and ability to multitask.
• Experience in crafting and delivery of communications and training material.
• Strong communication and presentation skills.

Responsibilities

• Follow department policies, processes, SOPs and instructions for controlled, consistent work.
• Demonstrate compliance with values and ethics to support a value-driven culture.
• Contribute to continuous improvement and sustainability of systems, processes and practices.
• Assist in preparing timely and accurate statements and reports.
• Support with Operational Risk Advisory & Oversight to identify fraud trends for awareness content.
• Lead and coordinate communications for fraud-related news and annual awareness plan.
• Collaborate with SMEs to craft and deliver targeted operational risk awareness communications.
• Ensure awareness material is succinct and clear for comprehension.
• Identify new channels to reach target audiences.
• Support internal training programs and draft material for targeted groups.
• Coordinate with external parties for fraud trainings as needed.
• Prepare materials and coordinate delivery of campaigns related to International Fraud Awareness Week.
• Support OFM TAC and wider OFM team activities.
• Work within Group policies and governance frameworks.

Skills

Communication skills

Multitasking

Training material development

Operational Risk knowledge

Banking domain knowledge

Presentation skills

Administrative skills

Education

Bachelor’s degree in business/Finance/Law or related discipline

Job description

Job description

Senior Officer – OFM Training, Awareness & Capability Building The OFM Training, Awareness & Capability function is responsible for awareness, communication, education and capability building activities across Operational, Fraud and Model Risk Management. The function supports the implementation and adoption of OFM frameworks, policies and standards but does not own policy development, methodology design, governance oversight, regulatory issue management, risk appetite, audit governance or independent challenge activities. These responsibilities remain with OFM Framework & Governance and the relevant OFM domain teams. The Training & Awareness roles is positioned as OFM enablement and risk culture roles focused on awareness, communications, education and capability building. The purpose of the job is to instil a culture of vigilance, awareness and capability building activities which helps protect the organization, employees, customers and its stakeholders.

Key responsibilities

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards

Specific Accountabilities

• Support with Operational Risk Advisory & Oversight, investigators, strategy manager and other SME’s to identify fraud trends which will help to create awareness content that is relevant.
• Keep updated on evolving trends and lead the Training, Awareness & Capability building communications for customer, staff, vendors and creating newsletters on fraud related news and prepare an annual fraud awareness plan for the year.
• Support and coordinate with subject matter experts to aid in crafting and delivering targeted operational risk awareness communications for customers, staff and third party vendors.
• Ensure that all awareness material is succinct to ensuring clarity and ease of comprehension.
• Identify and make recommendations to the line manager on new and innovative channels of communication to reach the target audience.
• Support internal training programs for bank employees and draft material relevant to targeted groups of employees.
• Coordinate and support with external parties for fraud trainings either internally or externally as/if required.
• Support with the preparation of material and coordinating the delivery of the awareness campaign related to the International Fraud Awareness Week.
• Supporting all OFM TAC and the wider OFM team activities as/when required.
• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

Requirements / qualifications

• Bachelor’s degree in business, Finance, Law, or a related discipline.
• 2 years’ relevant experience in the banking sector.
• Working knowledge of bank products, channels and services.
• Working knowledge of Operational Risk in the banking sector.
• Strong administrative skills and ability to multitask.
• Experience in crafting and delivery of communications and training material.
• Strong communication and presentation skills.

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.