Senior Officer – Customer Experience Al Ghurair Customer Service 06:22

AimGulf; Dubai; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Al Ghurair is seeking a Senior Officer – Customer Experience in Dubai, to oversee customer care activities, coordinate with site teams, and ensure timely, professional responses to inquiries and complaints. The role supports service quality improvements and customer relationship management, aligning with company standards.

The ideal candidate has experience in customer service and a bachelor’s degree in a relevant field.

Qualifikationen

• Experience in Customer Service, or a related field.
• Bachelor’s degree in Business Administration, Management, or a relevant discipline preferred.
• High school graduate minimum requirement.

Aufgaben

• Oversee customer care activities and coordinate with internal departments and site teams.
• Monitor service requests and complaints and ensure timely, professional responses.
• Maintain accurate records of customer interactions and service requests in the system.
• Monitor service response times and ensure compliance with service standards.
• Prepare regular reports on customer complaints, feedback, and satisfaction.
• Identify recurring issues and recommend service improvements.
• Communicate service updates and resolutions to customers.
• Support customer satisfaction surveys and feedback initiatives.
• Guide customer care team members and assist daily workflow as needed.

Kenntnisse

Customer Service

Communication

Ausbildung

High School Diploma

Bachelor’s degree in Business Administration/Management

Jobbeschreibung

Job Title:

Senior Officer – Customer Experience

Job Location:

Dubai, United Arab Emirates

Work Mode:

On-site

Date Posted:

27 October 2026

Job Reference/ID:

5705

Job Description / Role:

Responsible for overseeing customer care activities, coordinating with internal departments and site teams, monitoring service requests and complaints, and ensuring timely and professional responses to customers. The role supports service quality improvement, customer relationship management, and compliance with company procedures and service standards.

Key Responsibilities:

• Handle customer inquiries, complaints, and service requests professionally.
• Monitor and follow up on customer complaints to ensure timely resolution.
• Coordinate with operations and maintenance teams to address customer concerns.
• Maintain accurate records of customer interactions and service requests in the system.
• Monitor service response times and ensure compliance with agreed service standards.
• Prepare regular reports on customer complaints, feedback, and satisfaction.
• Identify recurring customer issues and recommend service improvements.
• Communicate service updates and resolutions to customers.
• Support customer satisfaction surveys and feedback initiatives.
• Guide customer care team members and support daily workflow, where applicable.

Experience Required:

Experience in Customer Service, or a related field.

Education Qualifications:

High school graduate (Minimum); Bachelor’s degree in Business Administration, Management, or a relevant discipline (Preferred).

Employment / Job Type:

Full Time

About the Company:

Al Ghurair is a diversified UAE group active across food, mobility, real estate, infrastructure, manufacturing, and other sectors. It offers careers in engineering, operations, sales, finance, technology, supply chain, property, marketing, human resources, and corporate functions.

Department / Functional Area:

Non-Technical

Closing Date:

1 November 2026