Senior Officer BHS Contracts

Abu Dhabi Airports Company; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

Abu Dhabi Airports Company in Abu Dhabi is seeking a Senior Officer BHS Contracts to oversee the Baggage Handling System performance, vendor contracts, and resource planning for arrivals and departures. You will coordinate maintenance activities, implement contingency measures, and provide timely reports on system availability, safety, and service quality to stakeholders across operations.

Responsibilities include leading BHS Operations & Maintenance teams, ensuring compliance with ADA policies,

Qualifications

• Bachelor's degree or equivalent technical education.
• Minimum of 5 years in Baggage System Operations and Ramp Operations.
• Experience with SLA/KPI monitoring, contract administration, and risk tracking.
• Knowledge of GCAA and IATA procedures.

Responsibilities

• Lead and manage BHS Operations & Maintenance Supervisors and Control Room Operators.
• Provide accurate and timely BHS performance information to stakeholders.
• Oversee and manage day-to-day BHS operations.
• Monitor, record, and optimize BHS resource utilization.
• Develop and oversee preventive maintenance plans.
• Manage major operational issues and implement contingency procedures.
• Prepare and submit daily/weekly/system breakdown reports.

Skills

Baggage Ops Mgmt

Safety & Compliance

Stakeholder Communications

Incident Response

Process Planning

GCAA/IATA Knowledge

Aviation Regulations

Education

Bachelor's degree preferred

Job description

The Senior Officer BHS Contracts is responsible for overseeing the technical vendor performance system availability baggage delivery timelines and compliance of the Baggage Handling System BHS The role ensures effective planning and management of BHS resources across arrivals and departures facilities implements contingency and business continuity measures coordinates maintenance activities and supports uninterrupted baggage operations The position plays a key role in maintaining operational efficiency stakeholder satisfaction and airport service quality

Responsibilities

• Lead and manage the team of BHS Operations amp Maintenance Supervisors and Control Room Operators to achieve departmental objectives
• Provide accurate and timely BHS operational and system performance information to stakeholders
• Oversee and manage day-to-day BHS operations
• Report and escalation non-conformities to BHS Management and relevant stakeholders when required
• Ensure compliance with ADA Airports policies procedures applicable standards and legal regulations
• Monitor record and optimize BHS resource utilization
• Conduct regular inspections of BHS facilities and baggage operation areas to ensure operational safety and compliance
• Participate in operational meetings and provide updates on BHS performance and baggage operations
• Identify mitigate and resolve operational issues affecting performance
• Manage operational incidents and Irregular Operations IROPS while coordinating with stakeholders to maintain seamless operations
• Ensure optimal performance reliability and availability of the BHS system
• Develop schedule and oversee preventive maintenance plans
• Ensure timely completion of maintenance activities and smooth handover for operational continuity
• Manage major operational issues and implement contingency procedures in accordance with the Business Continuity Plan BCP
• Prepare and submit daily weekly and system breakdown reports and statistics to management
• Comply with Health Safety and Environment HSE policies procedures and guidelines
• Report hazards unsafe conditions and non-conformities promptly
• Participate in HSE training programs and promote safe and environmentally responsible work practices
• Manage shift teams and provide regular performance feedback to team members

Requirements and Skills

Education amp Qualifications

• Bachelor s degree preferred or equivalent technical education

Experience

• Minimum of 5 years of relevant experience in Baggage System Operations and Ramp Operations Sound understanding of Contract administration SLA and KPI monitoring Commercial documentation Change control processes Invoice verification Risk tracking Stakeholder coordination within a safety-critical operational environment

Skills amp Competencies

• Baggage Operations Management and Resource Coordination Safety Security and Regulatory Compliance Management Stakeholder Communication Collaboration and Service Delivery Operational Monitoring Incident Response and Critical Decision-Making Process Planning Reporting and Continuous Improvement Knowledge of GCAA regulations and IATA procedures related to baggage operations Familiarity with local and international aviation laws regulations and operational requirements

Bachelor's degree preferred, or equivalent technical education. ExperienceMinimum of 5 years of relevant experience in Baggage System Operations and Ramp Operations.Sound understanding of: Contract administration.SLA and KPI monitoring.Commercial documentation.Change control processes.Invoice verification.Risk tracking.Stakeholder coordination within a safety-critical operational environment. Skills & CompetenciesBaggage Operations Management and Resource Coordination.Safety, Security, and Regulatory Compliance Management.Stakeholder Communication, Collaboration, and Service Delivery.Operational Monitoring, Incident Response, and Critical Decision-Making.Process Planning, Reporting, and Continuous Improvement.Knowledge of GCAA regulations and IATA procedures related to baggage operations.Familiarity with local and international aviation laws, regulations, and operational requirements.