Senior NIP Operations & CX Lead

DP World; Dubai; Hybrid; AED 70,000 - 110,000; Full time

Job summary

DP World in Dubai seeks a dedicated Customer Service professional to deliver proactive client support, manage multi-channel communications, and execute high-volume transactions with accuracy. The role emphasizes compliance, issue resolution, and daily performance reporting to drive operational excellence.

You will collaborate with teams to share best practices and contribute to continuous process improvements, supporting seamless trade operations and customer satisfaction.

Responsibilities

• Customer service execution: deliver professional, proactive support to NIP clients and provide clear operational guidance.
• High-volume transactional processing: execute daily transactions and maintain output targets.
• Accuracy and regulatory compliance: verify documents and transactions per rules and governance.
• Discrepancy identification & audit support: log and resolve issues, escalate when needed.
• Multi-channel communication: manage official channels to provide timely, traceable updates.
• Daily performance tracking: submit end-of-day summaries to management.
• Team collaboration & knowledge sharing: share best practices and participate in improvements.

Job description

DP World in Dubai seeks a dedicated Customer Service professional to deliver proactive client support, manage multi-channel communications, and execute high-volume transactions with accuracy. The role emphasizes compliance, issue resolution, and daily performance reporting to drive operational excellence.

You will collaborate with teams to share best practices and contribute to continuous process improvements, supporting seamless trade operations and customer satisfaction.