SENIOR EXECUTIVE - NIP OPERATIONS

DP World; Abu Dhabi; In loco; AED 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

DP World in Abu Dhabi is seeking a Customer Service Specialist to deliver proactive support to NIP clients, handle high-volume transactions, and provide clear operational guidance to minimize data errors. The role emphasizes accuracy, regulatory compliance, and cross-functional collaboration.

You will manage multi-channel communications via the CX System, GDRFA, Dubai Trade, and internal emails, track daily performance, and escalate issues for continuous improvement.

Mansioni

• Customer Service Execution: Deliver professional, proactive customer support to NIP clients. Anticipate customer needs, resolve issues with immediate ownership, and provide clear operational guidance to minimize customer-side data errors.
• Customer Service Execution: Deliver professional, proactive customer support to NIP clients. Anticipate customer needs, resolve issues with immediate ownership, and provide clear operational guidance to minimize customer-side data errors.
• High-Volume Transactional Processing: Execute and process daily transactions (such as visa issuances, document verifications, providing consultations to clients to achieve excellent results, providing solutions to management in case of any service challenges on the digital CX system, maintaining an output target of transactions per day
• Accuracy and Regulatory Compliance: Conduct strict verification of all incoming documents and transactions in compliance with NIP rules, federal guidelines, and corporate governance standards.
• Discrepancy Identification & Audit Support: Identify, log, and resolve operational discrepancies or system errors promptly. Escalate unresolved issues to management and support continuous improvement audits.
• Multi-Channel Communication: Manage official communication channels (including the CX System, GDRFA system, Dubai Trade, and internal emails) to provide timely, accurate, and fully traceable updates to customers and departments.
• Daily Performance Tracking: Submit comprehensive end-of-day (EOD) updates to management summarizing completed files, pending tasks, and systemic issues to ensure operational transparency.
• Team Collaboration & Knowledge Sharing: Foster a collaborative team environment by sharing operational best practices, helping peers resolve complex issues, and actively participating in cross-functional process improvements.

Descrizione del lavoro

Job description

1. Customer Service Execution: Deliver professional, proactive customer support to NIP clients. Anticipate customer needs, resolve issues with immediate ownership, and provide clear operational guidance to minimize customer-side data errors.

2. Customer Service Execution: Deliver professional, proactive customer support to NIP clients. Anticipate customer needs, resolve issues with immediate ownership, and provide clear operational guidance to minimize customer-side data errors.

3. High-Volume Transactional Processing: Execute and process daily transactions (such as visa issuances, document verifications, providing consultations to clients to achieve excellent results, providing solutions to management in case of any service challenges on the digital CX system, maintaining an output target of transactions per day

4. Accuracy and Regulatory Compliance: Conduct strict verification of all incoming documents and transactions in compliance with NIP rules, federal guidelines, and corporate governance standards.

5. Discrepancy Identification & Audit Support: Identify, log, and resolve operational discrepancies or system errors promptly. Escalate unresolved issues to management and support continuous improvement audits.

6. Multi-Channel Communication: Manage official communication channels (including the CX System, GDRFA system, Dubai Trade, and internal emails) to provide timely, accurate, and fully traceable updates to customers and departments.

7. Daily Performance Tracking: Submit comprehensive end-of-day (EOD) updates to management summarizing completed files, pending tasks, and systemic issues to ensure operational transparency.

8. Team Collaboration & Knowledge Sharing: Foster a collaborative team environment by sharing operational best practices, helping peers resolve complex issues, and actively participating in cross-functional process improvements.

#LI-SA4

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.