Senior Network Control Manager

Etihad Rail Operating Companies; Al Fayah; On-site; AED 320,000 - 520,000; Full time

Job summary

Etihad Rail Operating Companies seeks a Senior Network Control Manager to lead a high-performing NOCC team of Duty Managers and Train Controllers. This role ensures safe, reliable, and punctual movement of high-speed rail services across the network, providing real-time leadership, incident response, and regulatory compliance.

You will mentor frontline staff, oversee train movements, and drive continuous safety and performance improvements in collaboration with the Director, NOCC.

Qualifications

• University degree in Rail Operations, Customer Service, Operations, Transport, Management, Business, Safety or equivalent professional experience.

Responsibilities

• Oversee real-time train control operations across the high-speed rail network, ensuring safe, punctual, and efficient service delivery.
• Coordinate rapid and effective responses to incidents, service disruptions, and emergencies, minimizing passenger and operational impacts.
• Manage, mentor, and support a team of Duty Managers and Train Controllers, fostering a high-performance and safety-first culture.
• Coordinate initial response and recovery efforts for operational incidents, working closely with relevant internal and external stakeholders to minimize disruption.
• Execute safety responsibilities, authorities, and accountabilities consistent with our Safety Management System requirements.
• Provide expert oversight on the use and optimization of ETCS Level 2, including real-time supervision, fault reporting, and system escalations.
• Work closely with key stakeholder teams to support integrated operations and timely service recovery.
• Analyze performance data and incident trends to drive improvements in safety, reliability, and customer satisfaction.
• Assist the Director, NOCC with the implementation of strategic and operational initiatives, contributing to long-term planning and capability development.

Skills

Leadership

Operational excellence

Incident response

ETCS Level 2 knowledge

Train control systems

Data analysis

Education

University degree in Rail Operations or related field

Tools

ETCS Level 2 platform

Job description

The Senior Network Control Manager leads a high-performing team of Duty Managers and Train Controllers within the National Operations Control Centre (NOCC), ensuring the safe, reliable, and punctual movement of high-speed rail services across the network. With a focus on empowering and supporting frontline operational staff, this role provides real-time leadership in managing train movements, responding to incidents, and upholding safety and compliance standards. As a key member of the NOCC leadership team, the Manager plays a critical role in fostering a culture of accountability, collaboration, and continuous improvement, while supporting the Director, NOCC in delivering service performance targets and maintaining operational excellence.

Roles and Responsibility:

• Oversee real-time train control operations across the high-speed rail network, ensuring safe, punctual, and efficient service delivery.
• Coordinate rapid and effective responses to incidents, service disruptions, and emergencies, minimizing passenger and operational impacts.
• Manage, mentor, and support a team of Duty Managers and Train Controllers, fostering a high-performance and safety-first culture
• Coordinate initial response and recovery efforts for operational incidents, working closely with relevant internal and external stakeholders to minimize disruption
• Execute safety responsibilities, authorities, and accountabilities consistent with our Safety Management System requirements.
• Provide expert oversight on the use and optimization of ETCS Level 2, including real-time supervision, fault reporting, and system escalations.
• Work closely with key stakeholder teams to support integrated operations and timely service recovery.
• Analyze performance data and incident trends to drive improvements in safety, reliability, and customer satisfaction.
• Assist the Director, NOCC with the implementation of strategic and operational initiatives, contributing to long-term planning and capability development.

Academic Qualifications:

• University degree in Rail Operations, Customer Service, Operations, Transport, Management, Business, Safety or equivalent professional experience and/or qualification deemed to be equivalent.

Experience:

• Significant experience in rail operations, ideally within a high-speed or ETCS Level 2-enabled environment.
• Strong leadership experience managing operational or control room teams in a safety-critical setting.
• Expert understanding of train control systems, particularly ETCS Level 2 architecture, protocols, and operational impacts.
• Proven record in delivering continuous improvement initiatives.
• Experience in the development and delivery of Competence Management Systems in a safety orientated.