Senior Microsoft Infrastructure & Collaboration SME

Ericsson; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Ericsson in United Arab Emirates, Dubai seeks an experienced Microsoft Infrastructure & Collaboration SME to manage Exchange, AD, Entra ID, and related Azure services. The role focuses on on-premises and cloud integration, with exposure to M365, Intune, SharePoint, SCCM/MECM, SCOM, and AVD.

Strong troubleshooting, automation, and cross-team collaboration are essential. The ideal candidate will have 8+ years in Microsoft Infrastructure and IT Operations, demonstrate leadership in incident

Qualifications

• 8+ years of experience in Microsoft Infrastructure and IT Operations.
• Hands-on expertise in Microsoft Exchange On-Premises, Exchange Online and Hybrid environments.
• Strong knowledge of Active Directory Domain Services (AD DS) and Microsoft Entra ID (Azure AD).
• Experience with AD/Entra Connect, DNS, Group Policy, replication, and authentication.
• Windows Server administration and PowerShell scripting/automation.
• Familiarity with Microsoft 365 services, Intune, SharePoint, SCCM/MECM, SCOM, and Azure services.
• Experience in ITIL/ITSM environments and incident management.
• Excellent communication and collaboration across technical teams; mentoring is a plus.

Responsibilities

• Provide L3/SME support for Exchange On-Premises, Exchange Online, and Hybrid environments.
• Administer and troubleshoot Exchange servers, mailboxes, databases, mail flow, connectors, and related services.
• Support AD DS, DNS, Group Policy, authentication, replication, and domain controllers.
• Administer and manage Microsoft Entra ID (Azure AD), identity, authentication, and roles.
• Lead complex incident resolution, perform RCA, and implement corrective actions.
• Support Azure Virtual Desktop (AVD) and user connectivity.
• Support Microsoft 365 services and Azure integrations with on-premises infrastructure.
• Administer Windows Server, Enterprise Vault, SCCM/MECM, SCOM, SharePoint, and Intune.
• Perform infrastructure patching, upgrades, maintenance, and vulnerability remediation.
• Develop PowerShell automation for operations and runbooks; maintain documentation.

Job description

Ericsson in United Arab Emirates, Dubai seeks an experienced Microsoft Infrastructure & Collaboration SME to manage Exchange, AD, Entra ID, and related Azure services. The role focuses on on-premises and cloud integration, with exposure to M365, Intune, SharePoint, SCCM/MECM, SCOM, and AVD.

Strong troubleshooting, automation, and cross-team collaboration are essential. The ideal candidate will have 8+ years in Microsoft Infrastructure and IT Operations, demonstrate leadership in incident