Senior Manager, IFE & Connectivity Programmes

Etihad; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

Etihad Airways in Abu Dhabi is recruiting an experienced leader to manage the specification, development, integration and delivery of In-Flight Entertainment, Connectivity and Digital Cabin Services for both new and existing aircraft.

You will coordinate with manufacturers, suppliers and multiple internal teams to ensure on-time delivery, regulatory compliance and a world-class digital guest experience across the fleet.

Qualifications

• Bachelor's or Master's degree in Aeronautical, Mechanical or Electrical/Electronics engineering.
• Minimum 5 years' relevant experience, or 10 years' broader industry experience, in IFE and Connectivity programmes, cabin systems engineering, airline product development, aircraft modifications, technical commercial aviation or related aerospace disciplines.
• Strong project and programme management skills with experience leading cross-functional and multicultural teams in complex aviation environments.
• Up-to-date knowledge of aviation regulations, certification requirements, industry technology trends and airline business practices.

Responsibilities

• Manage the IFE and Connectivity specification process with aircraft manufacturers, IFE suppliers, connectivity service providers and internal stakeholders including Guest Experience, Guest Services, Flight Operations, Digital Technology and Technical Operations to establish solutions that meet Etihad’s business, operational and customer experience requirements.
• Define and manage IFE, Connectivity and Cabin Systems configuration requirements for new and used aircraft entering the fleet, ensuring all impacts to Operations, Engineering, Maintenance, Logistics and Guest Services are identified and addressed to support seamless fleet entry.
• Lead the end-to-end definition, development and integration of IFE systems, passenger connectivity services, onboard networks, content delivery platforms, wireless entertainment solutions and related cabin systems to deliver a world-class digital guest experience and support aircraft delivery schedules.
• Manage and coordinate the installation, testing, validation and entry-into-service activities for IFE and Connectivity systems at aircraft manufacturers and modification facilities, ensuring compliance with quality, certification and programme requirements.
• Manage the development, certification and execution of IFE and Connectivity upgrade, retrofit and enhancement programmes with design organisations, aircraft manufacturers, suppliers and internal stakeholders to ensure compliance with agreed specifications, schedules and quality standards.
• Lead supplier performance and relationship management activities for IFE and Connectivity providers, including system development, reliability improvement, service introduction, contractual reviews and ongoing product support.
• Support and assess initiatives related to onboard connectivity, streaming entertainment, digital passenger engagement, e-commerce enablement and emerging cabin technologies to support Etihad's customer experience and digital transformation objectives.
• Monitor IFE and Connectivity performance, reliability and guest satisfaction metrics, implementing continuous improvement initiatives to enhance service availability and operational effectiveness across the fleet.

Skills

Project management

Stakeholder management

Leadership

Communication

Education

Aeronautical engineering

Electrical engineering

Mechanical engineering

Job description

Etihad Airways in Abu Dhabi is recruiting an experienced leader to manage the specification, development, integration and delivery of In-Flight Entertainment, Connectivity and Digital Cabin Services for both new and existing aircraft.

You will coordinate with manufacturers, suppliers and multiple internal teams to ensure on-time delivery, regulatory compliance and a world-class digital guest experience across the fleet.