Senior Manager HR Ops

Caliberly; Dubai; On-site; AED 446,000 - 725,000; Full time

Benefits offered by this job

Competitive salary

Incentives based on performance

Regional leadership exposure

Career growth

Job summary

Caliberly seeks a seasoned Senior Manager - HR Ops to lead and scale HR operational delivery for staffing and HR outsourcing in the UAE. You will oversee onboarding, payroll, visa processes, vendor coordination, and HRIS governance to ensure compliance and client satisfaction.

Lead a multi-country HR operation, drive process automation, cost control and data-driven decision making while mentoring teams and partnering with clients and internal functions.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related field.
• 8–12 years experience in HR operations or HR services delivery with senior leadership in UAE/GCC.
• Deep knowledge of UAE labour law immigration/visa processes payroll and HR compliance.
• Experience managing HR service delivery outsourcing vendors multi-country operations and high-volume workforce.
• Strong commercial acumen and budget management.
• Excellent leadership and stakeholder management; able to influence C-Suite.
• Fluency in English; Arabic proficiency is an advantage.

Responsibilities

• Develop and implement the HR operations strategy aligned with service-offering and growth targets.
• Oversee day-to-day HR operations: onboarding, payroll, benefits, visa/immigration, data integrity.
• Lead process automation and HRIS improvements for efficiency and scalability.
• Manage multi-national workforce and align HR SLAs across geographies and clients.
• Ensure compliance with UAE labour law, visa regulations, data privacy and audits.

Skills

HR operations

Vendor management

Leadership

Stakeholder management

HRIS

Process improvement

Data analytics

Compliance

Cross-functional collaboration

English fluency

Arabic advantage

Education

Bachelor's degree in HR

Masters or HR certification

Tools

HRIS

BI dashboards

Job description

Job Title - Senior Manager - HR Ops

About the Role

We are seeking a seasoned and strategic HR Operations leader to manage and scale the HR operational delivery arm of a staffing & HR outsourcing organisation. The successful candidate will oversee end-to-end HR operations including workforce onboarding & offboarding payroll visa/immigration service vendor management HRIS compliance and client-service integration. You will ensure service excellence process efficiency regulatory compliance and contribute to the business growth through operational optimisation.

Key Responsibilities

Develop and implement the HR operations strategy in line with the organisations service-offering and growth targets (contract staffing PEO/EOR payroll outsourcing employer-of-record).

Oversee day-to-day HR operational delivery: onboarding payroll processing benefits administration visa/immigration employee lifecycle management and data integrity.

Lead and continuously improve HR processes workflows and system automation (HRIS ticketing systems self-service portals) to drive efficiency and scalability.

Manage a multi-national multi-entity workforce and ensure alignment of HR service levels across geographies and client segments.

Ensure full compliance with UAE labour law immigration regulations visa services data privacy and audit requirements; manage vendor contracts service-levels (SLAs) and quality assurance.

Provide leadership mentoring and performance management for HR operations teams (PAYROLL HRIS visa/immigration vendor coordination).

Serve as key stakeholder-partner: liaise with clients internal teams (sales finance legal operations) and vendors to ensure seamless service delivery issue escalation and client satisfaction.

Monitor report and analyse key operational metrics (time-to-onboard payroll accuracy visa renewal cycle client satisfaction cost per hire) identify trends and implement corrective action.

Prepare operational budgets manage cost efficiencies and support commercial growth of the HR outsourcing business.

Drive continuous improvement and change management initiatives: digital transformation of HR operations vendor consolidation process standardisation and risk mitigation.

Support business development via operational readiness for new contracts integration of client HR operations and transition of workforce services.

Qualifications & Experience

Bachelors degree in Human Resources Business Administration or related field. Masters or relevant HR/Business certification preferred.

Minimum 8-12 years experience in HR operations or HR services delivery with at least 3-5 years in a senior leadership role within staffing workforce solutions HR outsourcing or professional services in the UAE/GCC region.

Deep knowledge of UAE labour law immigration/visa processes payroll and HR compliance in a staffing/outsourcing context.

Demonstrated experience managing HR service delivery outsourcing vendors multi-country operations and high-volume workforce.

Strong commercial acumen: ability to manage budgets optimise costs drive service-metrics and link operations to business growth.

Excellent leadership stakeholder management and communication skills; able to influence C-Suite clients and manage internal teams.

Comfortable working with HRIS systems data-analytics dashboarding and process automation tools.

Fluency in English required; Arabic proficiency is an advantage.

Key Competencies & Behaviours

Strategic thinker: able to design and drive HR operations aligned with business objectives.

Results-oriented and process-driven: focused on service excellence operational metrics and continuous improvement.

Customer-centric: strong service mindset towards internal and external clients.

Collaborative and influencing: works effectively across functions leads change and manages vendor/client partnerships.

Adaptable and resilient: able to thrive in a fast-paced outsourcing environment with evolving priorities.

Integrity and compliance-focused: maintains high standards of confidentiality accuracy and regulatory adherence.

What We Offer

• Competitive salary and performance-based incentives aligned with operational and business outcomes.
• Opportunity to lead HR operations for a major staffing & HR outsourcing service in the region with exposure to large-scale contracts and multi-country workforce.
• A role with significant influence over process design digital transformation service excellence and business growth.
• Career growth prospects in an organisation growing regionally and offering diverse HR service lines.