Senior Manager, Distribution Capability Development

Caterpillar Financial Services Corporation; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Caterpillar Inc. in Dubai is seeking a Senior Manager, Distribution Capability Development to oversee strategy and governance for the EAME Center of Excellence and drive key dealer capability programs.

Reporting to the VP Distribution Services COE, you will lead cross-functional teams, shape enterprise initiatives like Services Commitment and Condition Monitoring Development, and collaborate with dealers to deliver value for customers and the business.

Qualifications

• 10+ years of leadership experience in manufacturing or industrial sectors.
• Experience managing cross-country programs.
• Strong commercial, aftermarket or dealer development experience.
• Fluent in English; Arabic and/or French an advantage.
• Willingness to travel up to 35%.

Responsibilities

• Lead EAME-wide strategic project teams delivering enterprise initiatives such as Services Commitment.
• Execute and govern the EAME Distribution CoE Strategy.
• Define and lead capability development program standards across EAME.
• Identify, develop, and collaborate with dealers on strategic capability development programs.
• Oversee the hiring and development of the Distribution Capability Development team.

Skills

Strategic thinking

Leadership

Influencing

Project governance

Cross-functional collaboration

English fluency

Travel readiness

Education

Bachelor's degree

Job description

Career Area:

Strategy

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Join the EAME Distribution Team as a, where you will be responsible for strategy & governance of the EAME Center of Excellence and will oversee project management activities related to key strategic dealer capability development initiatives such as Services Commitment.

The Senior Manager, Distribution Capability Development will work across EAME Distribution, industry partners, and dealers to shape capabilities that impact customer outcomes. This role requires a unique blend of strategic thinking, communication, and influencing. The successful candidate will demonstrate a strong understanding of our customers' toughest challenges, the operating model of our dealers, broad enterprise network, and a strong alignment with our enterprise priorities and 2030 goals.

EAME Distribution’s mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat® dealers across Europe, Africa, the Middle East, and Eurasia.

Role Definition

This position of Senior Manager, Distribution Capability Development will report to the VP Distribution Services COE. In this role, the successful candidate will lead a team responsible for key strategic dealer capability development programs across EAME and provide strategy and governance leadership for the EAME Center of Excellence.

Key Job Responsibilities :

• Lead EAME-wide strategic project teams delivering critical enterprise initiatives such as Services Commitment and Condition Monitoring Development.

• Execute and govern the EAME Distribution CoE Strategy

• Define and lead capability development program standards across EAME

• Identify, develop, and collaborate with dealers on strategic capability development programs.

• Oversee the hiring and development of the Distribution Capability Development team.

Skills required for success in this role:

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment

• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization

• Alignment: Knowledge of the importance of collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies

• Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Potential Background that can help you succeed in role :

• 10+ years of experience within manufacturing, construction, industrial equipment, mining, automotive, or related B2B industries.

• Previous leadership experience managing teams and developing talent.

• Experience leading regional programs, strategic initiatives, or transformational projects across multiple countries.

• Strong commercial, aftermarket, product support, dealer development, or channel management experience.

• Proven ability to influence senior leaders and drive outcomes in complex matrix organizations.

• Experience working across EAME or other multinational regions.

• Strong project and program governance experience, with the ability to translate strategy into execution.

• Demonstrated success driving business improvement, capability development, or operational excellence initiatives.

• Demonstrated experience leading change, organizational transformation, strategic initiatives, or regional programs across multiple countries, with a proven ability to deliver results through others.

• Fluent in English; Arabic and/or French would be an advantage.

• Candidates with experience living or working in the Middle East are preferred.

• Willingness to travel up to 35%.

What We Offer

From day one, you will be part of a global company with meaningful work, strong values, helpful training, experienced colleagues, and opportunities to grow. You will support leaders and teams working on priorities that matter to Caterpillar, to our customers, and to the independent Cat® dealer network.

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, Caterpillar has helped customers build a better, more sustainable world. Our innovative products and services, supported by the global Cat® dealer network, provide exceptional value that helps customers succeed.

You power our success, and we are committed to empowering yours. When your work helps leaders move faster, teams stay aligned, and customers receive better support, you are doing work that matters.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

Posting Dates:

September 11, 2026 - September 21, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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