Senior Manager Business Demand & Relationship Management - Information Technology

Ports, Customs & Free Zone Corporation; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Ports, Customs & Free Zone Corporation is seeking a senior IT leader to drive demand and relationship management, aligning IT initiatives with business objectives. The role involves guiding projects from start to finish, collaborating with business units to define requirements, and improving processes to boost efficiency and ROI.

The candidate should have a 10+ year IT background with at least 3 years in team leadership, plus a Bachelor’s in IT/CS and ITIL Demand Management Certification.

Qualifications

• 10+ years of experience in Information Technology
• At least 3 years of experience in managing a team
• Bachelor’s Degree in Information Technology, Computer Science or a related field
• IT Certification: ITIL Demand Management Certification

Responsibilities

• Develop and implement demand and relationship management strategies aligned with business goals.
• Oversee IT projects from inception to completion within time, scope, and budget.
• Engage business units to capture and validate IT requirements.
• Identify and drive process improvements to enhance efficiency and productivity.
• Prioritize IT demand balancing business needs with IT capacity.
• Ensure IT solutions align with strategic business objectives and ROI.
• Monitor IT services and projects, reporting on performance.
• Maintain strong stakeholder relationships across PCFC and externally.
• Provide regular updates to senior management on status and direction.

Skills

Demand management

Relationship management

Team leadership

IT strategy alignment

Education

Bachelor’s Degree in IT/CS

ITIL Demand Management Certification

Job description

This role is responsible for leading the demand and relationship management strategies to align IT efforts with PCFC's business objectives. This role focuses on fostering engagement with business units and managing IT demand to support strategic goals.

Key Accountabilities

• Develop and implement strategies for demand and relationship management, ensuring alignment of IT resources with PCFC's overarching business goals.
• Oversee the management of IT projects from inception to completion, ensuring delivery on time, within scope, and budget, while meeting or exceeding business unit expectations.
• Foster engagement with business units to identify, document, and validate IT requirements, ensuring a thorough understanding of business needs and objectives.
• Identify opportunities for process improvements and facilitate the implementation of solutions to enhance operational efficiency and productivity.
• Manage and prioritize IT demand, balancing business needs with IT capacity to address critical business challenges.
• Ensure IT solutions align strategically with business goals, maximizing ROI and supporting long-term organizational objectives.
• Monitor the performance of IT services and projects, providing insights into their effectiveness and identifying areas for improvement.
• Establish and maintain strong relationships with key stakeholders across PCFC and externally to ensure open communication and alignment of IT initiatives with business strategies.
• Establish a structured feedback loop with business units to continuously refine IT services and project delivery based on user experiences and outcomes.
• Drive the continuous improvement of demand management processes to enhance efficiency and effectiveness in meeting business needs.
• Ensure compliance with organizational policies and regulatory requirements, maintaining governance standards across projects.
• Provide regular updates to senior management on the status, challenges, and strategic direction of demand and relationship management efforts, offering insights and recommendations for improvement.

Qualifications & Experience

10+ years of experience In Information Technology including at least 3 years of experience in managing a team

Bachelor’s Degree in Information Technology, Computer Science or a related field

IT Certification (ITIL Demand Management Certification)

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