Senior IT Service Management & CSI Lead

Majid Al Futtaim; Dubai; On-site; AED 279,000 - 334,800; Full time

Benefits offered by this job

Continuous learning opportunities

Collaborative culture

Sustainability commitment

Job summary

Majid Al Futtaim in Dubai is seeking a Service Management & Continuous Service Improvement Lead to drive excellence in IT service delivery. This role requires implementing ITIL-aligned frameworks and enhancing operational efficiency across business units.

The ideal candidate should possess strong leadership skills, extensive experience in IT service management, and ITIL v4 certification. Join a collaborative culture that values innovation and career development opportunities.

Qualifications

• 8–10 years of experience in IT service management, with 3 years in a leadership role.
• ITIL v4 certification (Managing Professional or Strategic Leader) required.
• Experience with ITSM platforms such as ServiceNow, BMC Remedy, Jira, or Freshworks.

Responsibilities

• Design, implement, and maintain robust IT service management frameworks.
• Oversee key ITSM processes like incident, problem, change, and release management.
• Lead the Continuous Service Improvement (CSI) function and develop KPIs.

Skills

IT service management

Leadership

Analytical skills

Stakeholder management

Process transformation

Education

Bachelor's in IT, Computer Science, or Business Administration (Master's preferred)

Tools

ServiceNow

BMC Remedy

Jira

Freshworks

Job description

Majid Al Futtaim in Dubai is seeking a Service Management & Continuous Service Improvement Lead to drive excellence in IT service delivery. This role requires implementing ITIL-aligned frameworks and enhancing operational efficiency across business units.

The ideal candidate should possess strong leadership skills, extensive experience in IT service management, and ITIL v4 certification. Join a collaborative culture that values innovation and career development opportunities.