Senior IT Ops Engineer – Wintel & Unix (24/7 On‑Call)

The Emirates Group; Abu Dhabi; On-site; AED 250,000 - 420,000; Full time

Job summary

Emirates Group IT is seeking a skilled IT Senior Operations & Support Engineer in Wintel & Unix Ops to join our global technology team. You will analyse, resolve incidents, and drive improvements to keep critical systems available 24/7.

You will work with ServiceNow, Zendesk, and other tools, perform root cause analysis, lead on-call duties, and mentor junior engineers. Strong communication and problem-solving skills are essential.

Qualifications

• Degree or Honours (12+3 or equivalent).
• 2+ years of information technology experience.
• Experience in systems, operations and environments of large scale.
• Experience with ServiceNow, ManageEngine and observability tools (DynaTrace, Splunk).
• Professional certs in Red Hat, Windows Server, VMware or equivalent.
• Hands-on with Linux, AIX, Solaris and VMware vSphere.
• AWS or Azure certification preferred.
• Active Directory/ADFS/Azure AD knowledge.

Responsibilities

• Address Level 1 and 2 incidents for Emirates Group Systems with minimal downtime.
• Collaborate with internal teams and vendors to diagnose issues.
• Use ITSM tools to manage incidents, problems, assets and changes.
• Perform root-cause analysis and improve incident response and automation.
• Support ITIL-based incident, problem and change management processes.
• Provide documentation, knowledge transfer, and mentor junior engineers.
• Be on 24/7 on-call rotation as escalation point.

Skills

Strong communication

Analytical thinking

Problem-solving

Education

Degree or Honours (12+3 or equivalent)

Tools

ServiceNow

Zendesk

ManageEngine

DynaTrace

Splunk

VMware vSphere

Active Directory

ADFS

Azure AD

Job description

Emirates Group IT is seeking a skilled IT Senior Operations & Support Engineer in Wintel & Unix Ops to join our global technology team. You will analyse, resolve incidents, and drive improvements to keep critical systems available 24/7.

You will work with ServiceNow, Zendesk, and other tools, perform root cause analysis, lead on-call duties, and mentor junior engineers. Strong communication and problem-solving skills are essential.