Senior IT Officer -ID -35486

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

NADIA Recruitment & Management Consultants is seeking a Senior IT Officer to manage global IT infrastructure and provide advanced technical support. The ideal candidate should have a Bachelor's degree in IT or Computer Science and IT certifications, with 5–7 years of experience in IT operations, particularly in SAP. Key responsibilities include overseeing IT security compliance, managing vendor relations, and developing disaster recovery plans. This role requires strong hands-on experience with Windows OS and ERP systems, fostering a culture of continuous improvement in technology strategy.

Qualifications

• 5–7 years of experience in IT support, systems administration, or IT operations.
• At least 2 years in a senior or supervisory role.
• Strong hands-on experience with ERP systems and troubleshooting.

Responsibilities

• Oversee and manage global IT infrastructure.
• Act as the primary escalation point for complex IT issues.
• Ensure compliance with IT security policies and standards.
• Develop and maintain disaster recovery plans.
• Manage the full IT asset lifecycle.

Skills

Hands-on experience with SAP

Windows OS

Microsoft 365

Networking

IT asset management

Vendor coordination

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

IT certifications such as CompTIA Network+, Microsoft, Cisco, ITIL (preferred)

Job description

Job Summary

Our Client requires an Senior IT Officier with hands‑on experience with SAP, particularly those with expertise in integrating SAP with other software systems.

Key Responsibilities

• Global IT Infrastructure Management
  • Oversee and manage global IT infrastructure to ensure reliable performance and scalability across multiple regions, data centres, and remote offices.
  • Ensure integration of global systems, networks, and applications to support business growth and operations.
• Advanced Technical Support
  • Act as the primary escalation point for complex hardware, software, network, and system issues.
  • Provide hands‑on troubleshooting and resolution for high‑level IT problems affecting global users.
• System and Network Administration
  • Install, configure, maintain, and upgrade IT infrastructure including desktops, servers, laptops, printers, and network devices.
  • Administer Windows OS, Microsoft 365, ERP systems, VPNs, and networking solutions.
• IT Security and Compliance
  • Ensure compliance with IT security policies, data protection standards, and regulatory requirements.
  • Implement and maintain firewalls, antivirus systems, and encryption protocols.
• Disaster Recovery and Business Continuity
  • Develop, maintain, and test disaster recovery and business continuity plans.
  • Oversee system backups, data recovery, and conduct disaster recovery drills.
• IT Asset Management
  • Manage the full IT asset lifecycle: procurement, tracking, maintenance, and disposal.
  • Ensure proper licensing, inventory control, and cost optimization.
• Vendor and External Coordination
  • Coordinate with external IT vendors and service providers.
  • Negotiate contracts, manage vendor relationships, and ensure SLA compliance.
• Documentation and Reporting
  • Maintain IT documentation including SOPs, system architecture, configurations, and incident reports.
  • Provide regular reports on system performance, uptime, security, and projects.
• Global User Support and Training
  • Provide user support and training on new technologies and tools.
  • Develop user guides, FAQs, and knowledge‑sharing resources.
• Continuous Improvement and Technology Strategy
  • Stay updated on emerging technologies and global IT trends.
  • Drive automation, cloud adoption, and digital transformation initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• IT certifications such as CompTIA Network+, Microsoft, Cisco, ITIL (preferred)
• 5–7 years of experience in IT support, systems administration, or IT operations
• At least 2 years in a senior or supervisory role
• Strong hands‑on experience with Windows OS, Microsoft 365, networking, ERP systems
• Experience with helpdesk systems, IT asset management, and vendor coordination