Senior App Support Technical Consultant

Peergrowth Consultancy Co.; Ras Al Khaimah; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading consultancy firm in the United Arab Emirates is seeking a Senior Application Support Technical Consultant to provide high-level technical support for SAP applications. The ideal candidate will ensure seamless system performance, troubleshoot issues, and collaborate with cross-functional teams while having a strong background in SAP ERP and business workflows. This position requires a Bachelor's degree in Computer Science or a related field and offers opportunities to enhance system usability and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• Strong expertise in SAP ERP and business workflows.
• Proven experience in live support environments.

Responsibilities

• Troubleshoot and resolve SAP system issues.
• Monitor system performance and improve workflows.
• Collaborate with cross-functional teams to enhance system usability.

Skills

SAP ERP Case Management

SAP Business Workflows

SAP authorization concepts

End-to-end SAP implementation

SAP RE-FX

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

SAP ERP

ABAP Debugging

SAP SD

SAP FI

SAP MM

Job description

The Senior Application Support Technical Consultant is responsible for providing high-level technical support troubleshooting and system optimization for SAP applications. This role ensures seamless system performance supports business users and collaborates closely with technical and functional teams to deliver efficient and reliable SAP operations.

Key Responsibilities

Application & Technical Support

• Troubleshoot analyze and resolve SAP system issues in coordination with business and technical teams.
• Perform daily system checks monitor background jobs and queues and ensure smooth business operations.
• Conduct postgo-live performance and sanity checks to ensure system stability.
• Identify issues in RICEF objects and provide solutions in alignment with functional consultants.
• Support system integration testing prior to functional handover.
• Manage and resolve support tickets within agreed SLAs.

Business Interaction & Functional Support

• Work directly with business stakeholders to understand and resolve functional and operational issues.
• Assist in user training product documentation manuals and change management activities.
• Collaborate with cross-functional teams to propose effective solutions and enhance system usability.

Monitoring & Process Optimization

• Ensure continuous monitoring of SAP environments to proactively detect bottlenecks.
• Recommend improvements to system performance workflows and technical processes.
• Maintain strong coordination with functional and development teams for technical fixes and improvements.

Qualifications & Experience

Minimum Qualifications

• Bachelors degree in Computer Science Information Technology or a related discipline.

Experience Requirements

• Strong expertise in SAP ERP Case Management and SAP Records Management.
• Proficiency in SAP Business Workflows and Process Route Customizing.
• Solid experience in SAP authorization concepts and hands-on live ABAP debugging.
• Proven experience in live support environments and end-to-end SAP implementation projects.
• Strong working knowledge of SAP RE-FX including contracts architectural objects parcel and land register modules.
• Good understanding of SAP SD FI and MM modules.
• Strong analytical problem-solving and communication skills.
• Ability to manage multiple support issues and collaborate effectively with cross-functional teams.
• Experience working with core business processes and modules.

Preferred Certifications

• Training or certificates in SAP ERP systems or related technologies.
• Soft skills certifications related to communication teamwork or customer service.

Technical Competencies

• SAP ERP Case Management Advanced
• SAP Business Workflows Advanced
• SAP RICEF Development Expert
• SAP SD FI MM Modules Expert
• Web Dynpro OData CDS UI5 Expert
• OO Development Concepts Expert
• Adobe Forms Smart Forms SAP Scripts Expert