Senior IT Engineer (m/f/d)

Halian | Managed Services, Recruitment and Contract Staffing Agency; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

ManageEngine & ServiceNow support

Job summary

Halian seeks a Senior IT Engineer to provide advanced technical support and maintain enterprise IT infrastructure in Abu Dhabi. You will ensure reliability, security and performance of IT systems while leading technical initiatives and collaborating across teams to align technology with business goals.

Key responsibilities include planning IT projects, supporting end users, participating in PoCs, and mentoring junior staff.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• 5–8 years of end-user support and enterprise IT experience.
• Hands-on with Microsoft 365, Azure, Windows Server, AD, networking and virtualization.
• Experience with enterprise security, firewalls and endpoint protection.
• ITIL knowledge desirable; CCNA or equivalent certifications preferred.
• Experience in construction, real estate, or project-driven industries is a plus.

Responsibilities

• Provide expert-level technical support to end users for hardware, software, network, and system issues.
• Maintain enterprise IT infrastructure for high availability, performance, and security.
• Plan, design, and execute IT projects including upgrades and deployments.
• Participate in PoCs to evaluate new technologies and drive digital transformation.
• Collaborate with IT teams to resolve complex issues and ensure service delivery.
• Communicate architecture and solution designs with stakeholders and leadership.
• Adhere to SLAs and identify opportunities for service improvement.
• Implement backup, disaster recovery, and business continuity procedures.
• Develop and maintain technical documentation and SOPs.
• Monitor IT systems and security controls; support ITSM platforms like ManageEngine and ServiceNow.
• Support Unified Communications (MS Teams) and collaboration platforms.
• Configure and monitor network components including firewalls, VPNs, and WAFs.
• Mentor junior IT team members as needed.

Skills

IT troubleshooting

Cross-functional collaboration

Incident management

Documentation

Stakeholder management

Education

Bachelor's degree in IT/CS/Engineering

Tools

Microsoft 365

Azure

Windows Server

Active Directory

Networking

Virtualization

Security solutions

Firewalls/EDR

ITIL

CCNA

Job description

Role Summary

The Senior IT Engineer is responsible for providing advanced technical support, maintaining enterprise IT infrastructure, and ensuring the reliability, security, and performance of IT systems. The role involves leading technical initiatives, supporting end users, contributing to IT projects, and collaborating across teams to align technology solutions with business objectives.

Key Responsibilities

• Provide expert-level technical support to end users by diagnosing and resolving complex hardware, software, network, and system-related issues.
• Manage and maintain enterprise IT infrastructure, ensuring high availability, performance, and security of systems and services.
• Assist in the planning, design, and execution of IT projects, including system upgrades, infrastructure enhancements, hardware refresh cycles, and software deployments.
• Participate in Proof of Concept (PoC) initiatives to evaluate new technologies and recommend solutions that support business growth and digital transformation.
• Collaborate with infrastructure, security, application support, and project management teams to resolve complex technical issues and ensure seamless service delivery.
• Communicate and validate technology architecture and solution designs with stakeholders, infrastructure teams, and IT leadership.
• Ensure adherence to agreed Service Level Agreements (SLAs) and proactively identify opportunities for service improvement.
• Implement and maintain data retention, backup, disaster recovery, and business continuity procedures in accordance with organizational policies.
• Develop, update, and maintain comprehensive technical documentation, including standard operating procedures, configurations, and knowledge base articles.
• Monitor and manage IT systems, networks, and security controls to ensure optimal performance and compliance with organizational standards.
• Manage and support IT Service Management (ITSM) platforms and helpdesk tools such as ManageEngine and ServiceNow.
• Support and troubleshoot Unified Communications solutions, including Microsoft Teams and collaboration platforms.
• Configure, monitor, and maintain network infrastructure components, including firewalls, managed switches, VPNs, and web application firewalls (WAFs).
• Provide technical guidance and mentoring to junior IT team members when required.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 5-8 years of experience in end-user support and enterprise IT environments.
• Strong hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, networking, and virtualization technologies.
• Experience managing enterprise security solutions, firewalls, and endpoint protection platforms.
• Knowledge of ITIL best practices and IT Service Management frameworks is highly desirable.
• Relevant certifications such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL, CCNA, or equivalent certifications are preferred.
• Experience within construction, engineering, real estate, or other project-driven industries would be advantageous.

Key Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and process-oriented mindset.
• Customer-focused approach with a commitment to service excellence.
• Ability to work independently and collaboratively within cross-functional teams.

Senior IT Engineer in Abu Dhabi, United Arab Emirates