Senior Fraud Analyst - Triage

ADIB Group; Abu Dhabi; On-site; AED 223,000 - 446,000; Full time

Job summary

ADIB Group is seeking a Senior Fraud Analyst - Triage in Abu Dhabi to develop a center of excellence for Fraud Risk Prevention (FRP). The role involves detecting and mitigating fraud, reviewing suspicious cases, and providing guidance to business units with timely responses.

Strong analytical and collaboration skills are essential to drive risk controls and improve customer protection. The incumbent will work closely with ORM stakeholders, participate in fraud governance, and contribute to

Qualifications

• 3–5 years experience in Fraud Management.
• Strong analytical and investigative capabilities.
• Knowledge of FRP practices and risk controls.

Responsibilities

• Handle day-to-day cases and provide clear responses to business units.
• Detect fraud by sampling applications on new acquisitions.
• Conduct verifications and preliminary investigations per approved processes.
• Maintain MIS and consolidate reporting to stakeholders.
• Provide guidance to ORM stakeholders on fraud risk prevention.
• Collaborate with UAE fraud forum to monitor market risks.
• Improve service delivery while meeting turnaround times.

Skills

Fraud analysis

Problem solving

Quantitative skills

Banking products

MS Office

Stakeholder collaboration

Case management

Risk prevention

Tools

Microsoft Office Suite

Job description

Description

Job Role: Senior Fraud Analyst - Triage

Location: Abu Dhabi

Role Purpose:

• This is a fraud risk prevention role directly responsible for developing a center of excellence for Fraud Risk Prevention (FRP) by fostering the culture of FRP across ADIB Group.
• To detect control and minimize fraud incidents and fraud risks.
• To perform efficient fraud risk control job tasks and ensure adherence to approved policies and procedure.
• Review the suspicious cases referred to FRP.
• To provide prompt efficient and accurate guide/support to business units in relation to cases referred to FRP while maintaining an agreed service level agreement.
• To efficiently control fraud risks pertaining to the acquisition of all products and customers.
• To have strong problem solving analytical (including qualitative analysis) research and quantitative skills.
• Set up a Case Management framework and procedure to manage cases reviewed and assessed.

Key Accountabilities of the role:

Responsibilities:

• Handle the day-to-day cases of the Department to ensure cases referred are reviewed analyzed and clear responses given to Business units.
• Achieve agreed performance standards & escape fraud risks as required by the Department Head.
• Detect application fraud by conducting application sampling on new acquisitions of all products.
• Conduct Fraud verifications & preliminary Investigations of incidents as per approved processes to ensure timely detection and recovery of fraud incidents and losses.
• Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post sampling.
• Conduct sample checking and monitoring of contact point verification process conducted by internal staff & external vendors/agencies.
• Preparation and analysis of Fraud Risk Prevention MIS for timely identification and corrective action on areas of risk as evident from periodic MIS.
• Improved service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
• Exercise Due diligence while handling transactions/ queries / customer applications and instructions. Proactively identifying risk / fraudulent transactions and escalting the same as appropriate.
• Work closely with the UAE fraud forum to understand the pulse of the market from a risk perspective and the emerging fraud risks.

Risk and Control Governance:

• Consolidate reporting to all stakeholders.
• Conduct mystery shopping and seeding activities to detect fraud incidences and identify weak processes & vendors.
• Detect fraud incidents assess control standards by conducting sampling of records of various processes across functions sourcing channels and products.
• Maintain comprehensive MIS for the cases reviewed and actioned.

Operational & Fraud Risk Prevention Center of Expertise:

• Provide guidance and support to ORM stakeholders with respect to fraud risk prevention programs and assessments carried out.
• Acts as a Center of Excellence for education and advocacy of information on ADIB Groups Fraud risk prevention practices and programs to foster sound FRP in ADIB Group leading to embedding a fraud risk mind-set in the business.
• Provide an expert recommendation on cases actioned for any improvements required.

Other Tasks:

• Carry out other tasks as and when required in consultation with the Group Head of Fraud Risk Prevention.

Specialist skills / technical knowledge required for this role:

• Excellent knowledge of bank products and the risks associated.
• Good knowledge of retail and corporate banking products.
• Expertise and knowledge on market fraud trends
• Experience in verification risk control or risk prevention function.
• Working knowledge of leading operational risk practice and regulatory requirements.
• Demonstrated ability to collaborate with Senior Management-Level professionals.
• Strong problem solving analytical (including qualitative analysis) research and quantitative skills
• Computer skills (e.g. Microsoft Office Suite)

Previous experience required (if any):

• 3-5 years Experience in Fraud Management

Required Experience:

Senior IC