Fraud Analyst

BELHASA GLOBAL EXCHANGE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

BELHASA GLOBAL EXCHANGE in Dubai is seeking a Fraud Analyst to identify, monitor and prevent fraudulent activities across physical and digital channels. The role requires 2-3 years of relevant experience and knowledge of UAE financial services.

You will lead real-time monitoring, investigate incidents, analyze trends, and collaborate with Risk, Compliance, IT and Operations to strengthen the fraud prevention framework.

Qualifications

• 2-3 years of experience in fraud prevention, fraud investigations, financial crime or transaction monitoring.
• Experience within UAE financial services is preferred.
• Excellent report writing and documentation skills.
• Strong analytical, investigative and problem-solving abilities.

Responsibilities

• Real-Time Monitoring and Detection across branches, apps, websites and social media to identify fraud risks.
• Investigate suspected fraud incidents, document findings and escalate high-risk cases.
• Review and close alerts, collect supporting documents from customers for high-risk cases.
• Support recovery efforts on fraud claims, chargebacks and unauthorized transactions.
• Identify emerging fraud typologies and enhance detection rules and tooling.
• Conduct fraud risk assessments and root-cause analyses with preventive recommendations.
• Monitor brand impersonation risks and coordinate takedown actions.
• Prepare periodic fraud reports for senior management and regulators.

Skills

Fraud prevention

Fraud investigations

Financial crime

Transaction monitoring

Data analysis

Report writing

Education

Professional certification in Fraud/Financial Crime/Risk/Compliance

Tools

Microsoft Excel

Reporting tools

Job description

The Fraud Analyst is responsible for identifying monitoring investigating and preventing fraudulent activities across the Exchange s physical and digital channels to protect the Exchange and its customers from financial loss operational risk and reputational damage

1 Real-Time Monitoring Detection

• Monitor operational and digital activities across the branches mobile application website and social media platforms to identify potential fraud risks and suspicious activities
• Detect analyse and escape suspicious transactional activities in accordance with established fraud management procedures

2 Investigation Escalation

• Investigate suspected and reported fraud or digital fraud incidents involving customers partners third parties and digital channels thoroughly document findings preserve supporting evidence and escalation high-risk or confirmed cases to the Fraud Prevention Officer and relevant departments
• Review investigate and close fraud alerts obtaining and verifying the required supporting documents from customers for high-risk or critical alerts
• Complete fraud case files ensuring accurate documentation investigation notes and supporting records
• Escalate high-risk or confirmed fraud cases to the Fraud Prevention Officer and relevant stakeholders
• Support recovery efforts in coordination with Customer Care and Operations teams on fraud claims chargebacks and unauthorized transaction reports

3 Trend Analysis Strategy

• Identify and analyze emerging fraud typologies and trends including but not limited to mule activity social engineering schemes identity fraud
• Assist in enhancing fraud monitoring rules and detection capabilities
• Support tuning and optimization of fraud detection tools transaction monitoring rules device intelligence and behavioral analytics capabilities

4 Risk Assessment Root Cause Analysis

• Support periodic Fraud Risk Assessments and incident analysis including root-cause analysis to recommend corrective and preventive measures that close security gaps
• Maintain awareness of industry developments fraud intelligence sources and regulatory guidance
• Provide actionable insights and recommendations to strengthen the organisation s fraud prevention framework

5 Brand Digital Impersonation Protection

• Monitor website and digital brand impersonation risks including fake websites phishing pages fraudulent social media accounts and fake advertisements
• Coordinate appropriate escalation and takedown actions

6 Reporting Regulatory Compliance

• Maintain accurate records and prepare periodic fraud reports covering alert volumes investigations incident summaries attempted fraud financial losses recoveries and emerging fraud trends for senior management
• Maintain and update fraud control documentation rulebooks and standard operating procedures
• Support responses to requests from regulators auditors law enforcement agencies and business partners
• Ensure compliance with applicable laws regulations internal policies and fraud management standards

7 Cross-Functional Collaboration

• Coordinate closely with Risk Compliance AML IT Information Security Operations Branch Management and Internal Audit on fraud-related matters
• Support Product and Technology teams on fraud requirements for new features customer journeys and integrations with third‑party providers
• Provide guidance and training programs to branch operations and customer‑facing teams on fraud prevention best practices red flags escalation triggers and customer protection measures
• Ensure full compliance with applicable regulatory requirements and internal policies

8 Regulatory Alignment

• Ensure fraud handling and reporting practices comply with applicable regulatory requirements and internal policies
• Support fraud‑related regulatory reporting incident notifications and information requests from regulators banking partners auditors and card schemes

Success Measures How Success is Defined

• Timely investigation and closure of fraud cases
• Effective identification and escalation of high-risk fraud incidents
• Reduction in fraud losses and repeat incidents
• High-quality case management documentation
• Identification of emerging fraud trends and risk exposures
• Successful implementation of fraud prevention improvements
• Positive audit and regulatory outcomes

2-3 years of experience in fraud prevention, fraud investigations, financial crime or transaction monitoring.Experience within banking, exchange houses, remittance, payments, fintech or financial services.Strong understanding of fraud investigation techniques and fraud risk management principles.Experience analysing transactional and customer data to identify fraud risks.Strong analytical, investigative and problem-solving skills.Excellent report-writing and documentation skills.Proficiency in Microsoft Excel and reporting tools.Strong attention to detail and ability to manage multiple investigations simultaneously.DesirableKnowledge of UAE financial services and exchange house operations.Understanding of AML, sanctions and financial crime frameworks.Experience with fraud monitoring systems, case management platforms and data analytics tools.Knowledge of digital fraud, cyber-enabled fraud and online scam typologies.Professional certification in Fraud, Financial Crime, Risk or Compliance.