Fraud Monitoring Analyst (Outsource)

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Fraud Monitoring Analyst to monitor transactions and report risk aspects. The role involves fraud detection, customer interaction, and coordinating with various departments for effective fraud management. Ideal candidates should have a graduate degree and experience in fraud prevention and investigation. Strong English communication and analytical skills are essential for this position.

Qualifications

• At least 2+ years’ experience in operational activities in a large organization.
• At least 2+ years’ experience in fraud prevention and investigation in Risk Management.
• At least 1+ years’ experience in any Enterprise Fraud Management Systems.

Responsibilities

• Monitor and report transactions risk aspects.
• Perform fraud detection and liaise with departments.
• Check suspicious transactions and report on cases.

Skills

Good English communication skills

Strong Analytical & Investigation Skills

Knowledge of Card and Digital Channels

Knowledge of e-commerce payments technology

Self-correspondence ability

Education

Preferably Graduate

Tools

Enterprise Fraud Management Systems

Job description

Role: Fraud Monitoring Analyst (Outsource)

Location: Abu Dhabi

Role Purpose

Monitoring and reporting of transactions risk aspects from Issuer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same. Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Team Leader and Manager Fraud Monitoring on all cases, set-up of cardholders’ dispute and E-Channels customers.

Key Accountabilities

Fraud Monitoring 24/7 for the below mentioned channels:

• E-Channel Transactions Monitoring
  • ADIB Retail Internet Banking Transactions Monitoring.
  • ADIB Retail Mobile Banking Transactions Monitoring.
  • ADIB WBG/BBD Internet Banking Transactions Monitoring.
  • ADIB WBG/BBD Mobile Banking Transactions Monitoring.
  • ADIB IVR Transactions Monitoring.
  • ADIB WhatsApp Transactions Monitoring.
  • ADIB Wallet Transactions Monitoring.
• Debit & Cover Card Monitoring
  • Compromised Card Transactions Monitoring.
  • Social Engineering Transactions Monitoring.
  • Base II Transactions Monitoring.
  • Hold Transaction Monitoring.
  • VVIP Customer Card Authorization Monitoring
• Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.
• Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.
• Log Confirmed Fraud Cases in GRC as incident with Fraud Details.
• Create card replacement request to customer to customer on system.
• Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)
• Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.
• Clear all the Cases which alerted in Fraud monitoring Tool.
• Review card scheme alerts & take action by Block/Replace cards.
• Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation.
• Follow up with customer for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.
• Daily GL Account checking.
• Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.
• Update Unit tracking activities.
• Coordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.
• Review manual transactions report for channels transactions to identify any missed fraud.
• Review all transactions blocked by VRM/FRM & take action if needed.
• Using manual report to monitoring transactions which is not coming in Fraud monitoring tools. Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed.
• Update cases details in relevant sheets for tracking purpose.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and Merchants to validate information and to confirm or cancel authorizations.
• Updating the tracking sheet for database of channels monitored to create MIS.
• Review VRM/FRM transactions & blocked or suspected transactions.
• Contact customers to investigate Fraudulent activities or confirmation
• Communicate and share with stakeholders’ new fraud Trends
• Block all E-channels, mobile banking, Cards, Internet banking etc. to mitigate the risk.
• liaise with call Centre to assist customer filling disputes & replacement
• Respond to emails & queries raise by other teams
• Send stop payments request to bear banks
• Mule A/c Blocking and Control implementation recommendation.

Specialist Skills / Technical Knowledge Required for this role

• Preferably Graduate.
• Good English communication skills. (Spoken & written).
• Good knowledge of Card, Digital Channels and merchant acquiring.
• Good knowledge of type of e-commerce, payments technology & financial crime.
• Strong Analytical & Investigation Skills.
• Self-correspondence ability

Previous experience required (if any)

• At least 2+ years’ experience of operational activities in a large organization.
• At least 2+ years’ experience of fraud prevention and investigation in a Risk Management.
• At least 1+ years’ experience of any Enterprise Fraud Management Systems.

Job Info

• Job Identification 3491
• Locations Abu Dhabi, Bani Yas, Shk. Maktoum Bin Rashid St., , Abu Dhabi, AE