Manager, Fraud Prevention & Intelligence.Manager, Fraud Prevention & Intelligence.Client Experi[...]

Mashreq; United Arab Emirates; On-site; AED 180,000 - 360,000; Full time

Job summary

Mashreq is seeking a dedicated Fraud Examiner to plan and conduct investigations into fraud allegations of varying complexity within the F&I Division. You will maintain high standards of evidence handling, produce timely reports, and contribute to fraud prevention initiatives across the bank.

The role requires 4+ years of related experience, a CFE certification, and a Bachelor’s degree in Accounting, Auditing or related field.

Qualifications

• Certified fraud Examiner (CFE) certification is required.
• Minimum 4 years' fraud investigation experience with a Bachelor degree in Accounting & Auditing, Criminal Justice, or related field.
• Excellent interviewing skills.
• Ability to handle pressure and tough situations.
• Excellent report writing skills.
• Multidisciplinary capabilities: analytical, qualitative, and quantitative.
• Self motivated and takes initiative.

Responsibilities

• Conduct formal interviews with suspects and witnesses and take statements.
• Reduce fraud losses by timely action and liaising with teams to recall funds.
• Report fraud cases via CB UAE portal and monitor updates.
• Assist managers in identifying control weaknesses and implementing improvements.
• Help develop checks and controls to prevent fraud.
• Participate in fraud awareness education and training activities.
• Maintain and document investigations with proper paperwork for internal and external proceedings.
• Publish MIS related to F&I accurately and on time.
• Coordinate with control functions and UAE anti-fraud forums.
• Handle fraud reports via email/phone/calls promptly.
• Communicate sensitively and clearly using plain language.

Skills

Interviewing

Fraud investigations

Report writing

Analytical skills

Communication

Stress management

Initiative

Education

Bachelor's degree in Accounting & Auditing, Criminal Justice, or related field

Job description

Job Purpose

• To plan and undertake investigations into allegations of fraud of varying nature and complexity.
• To maintain quality and efficiency standards of investigations in accordance with policy and procedure of the F&I Division.
• To reduce fraud losses (current or future) by efficiently and effectively investigating.
• To liaise with CB UAE through constant monitoring of their online portal for updation of fraud STR.
• To adopt a proactive approach and contribute towards implementation of Fraud Prevention & detection measures in all parts of the Bank.
• To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division.
• To produce appropriate, timely reports/ MIS to the Head of Fraud and relevant managers as appropriate.

2.1 Reports directly to: Manager – Fraud Prevention & Intelligence

2.2 Reported to by: -

Dimensions

• Works within a team Fraud Examiners on investigations.
• Independently deal with Unit Managers on specific investigations.

Main Responsibilities and Accountabilities

• Conduct formal interviews with suspects and witnesses take statements in accordance with the laid down guidelines of F&I Division.
• Reduce fraud losses by ensuring timely action/stoppage on cases where funds of the bank or bank's customer may be going to fraudsters and also liaise with various teams through which the funds can be recalled.
• Report the fraud cases conforming to CB UAE guidelines through its online portal and monitor it constantly for updates from CB, for appropriate actions.
• Assist the investigation managers in the identification of control weaknesses and implementing solutions and controls for future improvements.
• Assist in the development and implementation of checks and controls to prevent fraud.
• Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.
• Maintain to a high standard a record of each investigation and prepare the appropriate and necessary paperwork to assist internal and external investigations.
• Maintain and publish all MIS related to F&I in time and accurately.
• Liaise with other control functions, for investigations and to develop contacts relevant to the purpose of F&I division with internal control functions and UAE anti fraud forums.
• Deal promptly with fraud report e-mail, telephone calls, complaints and other notifications relating to fraud.
• Communicate sensitively and effectively using plain language.

Operating Environment, Framework and Boundaries, Working Relationships

• Highly specialised role that involves interaction with various groups/ divisions across the bank yet maintaining a robust approach when conducting internal investigations.
• Study of all case documents and extract relevant information without disturbing the sequences so as to ensure that the findings are helpful and admissible in external investigation/ court of law.
• Requires a disciplined approach when following the investigation methodology i.e. note‑taking during interviews and preservation of evidence. Knowledge of international best practices and techniques on use of fraud tools required.
• Sound knowledge of Banking required of all areas of the bank in conduct of Investigations and suggesting process enhancements.
• An excellent/ongoing working relationship and liaison with local authorities – Police/CID, Central Bank on fraud related issues.

Problem Solving / Complexity / Innovation

• Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the F&I Division
• Excellent Analytical skills is needed to understand the data gathered and present it in a MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation
• Hands‑on approach to analysis of information and reporting through Microsoft Excel, Word and PowerPoint.
• Exercise control over preparation and submission of MIS reports.
• Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank.
• Coordinating with Fraud Forums in resolving fraud related issues.

Decision Making / Authority

• Main responsibility will be to conduct an investigation according to the best practices and exercise an objective approach towards investigation. Recommendations towards improvement of processes and/or on the job decisions relating to recommendations for suspension of staff
• Will be responsible to coordinate with Central bank UAE for all fraud related update and appropriate response on their queries on a daily basis.
• Will be responsible for forensically examine case details and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division.
• Will be responsible to reduce fraud losses (current or future) for bank and its customers.
• Will be responsible for coordination with law enforcement authorities and even attend court hearings.
• Recommending fraud write-offs based on results of investigations

Knowledge, skills and Experience

• Certified fraud Examiner (CFE) certification is required.
• Demonstrated sound fraud investigation skills in the past with at least 4 years of related experience and should hold a Bachelor Degree in Accounting & Auditing, Criminal Justice, or related field.
• Excellent interviewing skills.
• Ability to handle pressure and tough situations.
• Excellent report writing skills.
• Multi-disciplinary capabilities: analytical, qualitative, and quantitative.
• Self motivated & takes initiative.