Senior Forex Support Engineer (MT4/MT5, SQL)

Spotware Systems; Dubai; On-site; AED 173,000 - 272,000; Full time

Benefits offered by this job

Private medical insurance

Relocation support

Accommodation assistance

Greek language classes

Birthday voucher

Baby Bonus and Baby Box

Wellness initiatives

Job summary

Spotware Systems is seeking an experienced Customer Support Engineer to join our team in Limassol, Cyprus. You will support B2B clients across technical and functional aspects of our products, solving complex issues from report to resolution and communicating clearly with technical and non-technical stakeholders.

You will diagnose MT4/MT5 environments, gateways, and liquidity bridges, coordinate with clients and internal teams, and contribute to improvements in support quality and processes.

Qualifications

• 3+ years of experience in technical support within a brokerage or fintech environment.
• Strong SQL skills, able to write and troubleshoot queries for data analysis.
• Good working knowledge of MT4/MT5 Manager and Administrator terminals, including plugins and gateways.
• Experience with liquidity bridges such as oneZero, PrimeXM, Centroid or similar.
• Experience providing OS and application-level support.
• Excellent written and spoken English.
• Comfort using AI tools to improve efficiency and results.
• Strong numerical and analytical skills.
• Willingness to join a rotating shift schedule; 24/6 coverage.

Responsibilities

• Provide high-quality B2B technical and functional support to clients.
• Own and investigate reported issues and escalate with clear evidence.
• Use logs and SQL to isolate root causes and determine next steps.
• Diagnose issues involving MT4/MT5, plugins, gateways, liquidity bridges and OS.
• Coordinate with clients and internal teams to drive issues to resolution.
• Create and maintain clear internal/external documentation.
• Deepen forex knowledge and contribute to support process improvements.

Skills

Technical support

SQL

MT4/MT5 knowledge

English proficiency

Analytical thinking

Problem solving

Organisational skills

Shift work willingness

Tools

MT4/MT5 Manager

MT4/MT5 Administrator

oneZero

PrimeXM

Centroid

APIs (integration)

Job description

Spotware Systems is seeking an experienced Customer Support Engineer to join our team in Limassol, Cyprus. You will support B2B clients across technical and functional aspects of our products, solving complex issues from report to resolution and communicating clearly with technical and non-technical stakeholders.

You will diagnose MT4/MT5 environments, gateways, and liquidity bridges, coordinate with clients and internal teams, and contribute to improvements in support quality and processes.