Senior Facilities & Soft Services Manager

Sobha Group; Dubai; On-site; AED 290,000 - 424,000; Full time

Job summary

Sobha Group is seeking a Manager for a resignation replacement to oversee facility management services, including housekeeping and soft services, at key Dubai properties. You will manage outsourced contracts, train staff, and drive continuous improvement while ensuring CAFM data integrity and strong client relations.

The role focuses on delivering reliable service, maintaining hygiene standards, and coordinating resources with HR and FM admin teams in a fast-paced environment.

Responsibilities

• Responsible for facility management services including housekeeping and soft service-related specialist services.
• Managing all soft services outsourced service contracts.
• Ensuring adequate availability of materials and service for the proper operation of the buildings.
• Train team members in all aspects of the technical and non-technical services.
• Actively multi skill all Company staff to increase flexibility and job satisfaction.
• Report incidents within the agreed time frame.
• Implement continuous improvement initiatives on site and check effectiveness.
• Ensure CAFM system is updated by teams on timely basis and cross verify on regular frequency basis.
• To ensure excellent relationships is maintained with the customers our suppliers and subcontractors.
• To ensure monthly reports inputs are provided to FM Admin on monthly basis for reports.
• Ensure team maintain goo hygiene and grooming standards
• Responsibility for training and development of team members.
• Efficiently utilize the resource and ensure service delivery is delivered to customer satisfaction.
• Ensures compliance with HR policies and procedures.
• Report challenges with respect to resources to line management.

Job description

Sobha Group is seeking a Manager for a resignation replacement to oversee facility management services, including housekeeping and soft services, at key Dubai properties. You will manage outsourced contracts, train staff, and drive continuous improvement while ensuring CAFM data integrity and strong client relations.

The role focuses on delivering reliable service, maintaining hygiene standards, and coordinating resources with HR and FM admin teams in a fast-paced environment.