Senior Executive Operations – Stack (Dubai)

noon; Dubai; On-site; AED 360,000 - 520,000; Full time

Job summary

noon is seeking a Senior Executive Operations – Stack in Dubai to own and optimize seller-facing financing operations across Stack products. You will drive scalable processes, meet SLA commitments, and collaborate with Product, Tech, Finance and external partners to improve the seller experience.

We value 2-4 years in operations or process improvement, strong Excel skills, and the ability to document SOPs. Fintech or lending experience is a plus; onsite work in Dubai will suit those who thrive

Qualifications

• 2-4 years of relevant Operations/ process-improvement experience.
• Seller empathy; understanding of how operational decisions affect seller experience.
• Strong ownership and problem-solving skills, with experience troubleshooting operational issues and driving them to closure.
• Proficiency in Excel and comfort working with operational data, metrics and trackers.
• Ability to write clear, exhaustive and easy to understand SOPs and process documentation.
• Strong stakeholder management and communication skills across internal teams, external partners and sellers.
• Fintech or lending experience will be a plus.

Responsibilities

• Manage end-to-end seller journeys including onboarding, financing, repayment, and repeat loans with clear ownership of timelines and follow-through.
• Monitor onboarding and repayment SLAs actively to ensure timely resolution of breaches and ageing cases.
• Design and maintain clear, exhaustive process flows and SOPs for standard journeys, edge cases, and new product launches.
• Conduct root-cause analysis on operational failures and seller escalations to drive systemic, corrective actions.
• Partner with Product and Tech teams to automate manual steps and increase workflow scalability.
• Build operational visibility by maintaining clear, data-driven reporting on SLAs and key performance metrics to guide business reviews.

Skills

Operations experience

Process improvement

Excel

Stakeholder management

Problem solving

Job description

noon is seeking a Senior Executive Operations – Stack in Dubai to own and optimize seller-facing financing operations across Stack products. You will drive scalable processes, meet SLA commitments, and collaborate with Product, Tech, Finance and external partners to improve the seller experience.

We value 2-4 years in operations or process improvement, strong Excel skills, and the ability to document SOPs. Fintech or lending experience is a plus; onsite work in Dubai will suit those who thrive