Senior Executive -Marketing Technology Operations (MarTech)

Chalhoub Group; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Chalhoub Group in the United Arab Emirates (Dubai) seeks a MarTech Operations Senior Executive to oversee the marketing technology ecosystem, combining hands-on platform capability with structured service management. This role supports Brand, CRM and channel teams while guarding ownership boundaries across Product, Tech, Data, and external support.

The ideal candidate will own Jira intake, configure GA4 properties and GTM tags, maintain the core MarTech stack, ensure readiness in launches, and

Responsibilities

• Own the MarTech Jira intake process, assess priority and business impact, and ensure every request has a clear owner and next action.
• Diagnose the likely failure layer before routing work, resolving configuration-level issues directly and routing code, pipeline, API or source-system defects to Product, Tech or Data.
• Manage ticket ageing, SLA adherence and escalation, and turn recurring incidents into permanent fixes or self-service guidance.
• Configure GA4 properties and data streams, and build, QA and publish Google Tag Manager tags, triggers and variables.
• Implement and validate marketing events across GA4, Firebase, Adjust, Meta and other paid-media platforms.
• Monitor event health for missing, duplicated or degraded signals, and translate business measurement needs into clear technical specifications.
• Maintain hands-on knowledge of the core MarTech stack, including Google Ads / Merchant Center, Meta Business Manager, Smartly, TikTok, Snap, Supermetrics, Channable and SFMC integration concepts.
• Maintain technical documentation and standards that allow Brand teams to self-serve routine activities.
• Own the technical configuration between source product feeds, Channable/Smartly and downstream marketing platforms.
• Define group-wide feed and mapping standards, and monitor feed health, SKU coverage and rejections.
• Represent MarTech Operations in new site, app, brand and platform-change workstreams.
• Validate tracking, feeds and platform connectivity before go-live and provide MarTech readiness sign-off.
• Identify manual checks and repeated support tasks that can be automated or standardised.
• Use SQL and AI-assisted tooling to automate processes and improve efficiency.

Tools

Jira

GA4

Google Tag Manager

Google Ads

Merchant Center

Meta Business Manager

Smartly

TikTok

Snap

Supermetrics

Channable

SFMC

Firebase

Adjust

Job description

INSPIRE | EXHILARATE | DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

INSPIRE | EXHILARATE | DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role OverviewThe MarTech Operations Senior Executive is the operational and technical control point for the marketing technology ecosystem. The role combines hands‑on platform capability with structured service management: diagnosing issues, resolving configuration‑level problems where appropriate, routing engineering defects to the accountable teams, and ensuring marketing platforms remain connected, measurable, healthy and scalable. This is not a campaign execution role. The role enables Brand, CRM and channel teams to operate effectively while protecting clear ownership boundaries across Product, Tech, Data, InfoSec and external/off‑shore support.

What You'll Be Doing

MarTech service management and technical triage

• Own the MarTech Jira intake process, assess priority and business impact, and ensure every request has a clear owner and next action.
• Diagnose the likely failure layer before routing work, resolving configuration‑level issues directly and routing code, pipeline, API or source‑system defects to Product, Tech or Data.
• Manage ticket ageing, SLA adherence and escalation, and turn recurring incidents into permanent fixes or self‑service guidance.

Measurement, tagging and event health

• Configure GA4 properties and data streams, and build, QA and publish Google Tag Manager tags, triggers and variables.
• Implement and validate marketing events across GA4, Firebase, Adjust, Meta and other paid‑media platforms.
• Monitor event health for missing, duplicated or degraded signals, and translate business measurement needs into clear technical specifications.

Platform operations and technical enablement

• Maintain hands‑on knowledge of the core MarTech stack, including Google Ads / Merchant Center, Meta Business Manager, Smartly, TikTok, Snap, Supermetrics, Channable and SFMC integration concepts.
• Maintain technical documentation and standards that allow Brand teams to self‑serve routine activities.

Product feeds, connectors and data compatibility

• Own the technical configuration between source product feeds, Channable/Smartly and downstream marketing platforms.
• Define group‑wide feed and mapping standards, and monitor feed health, SKU coverage and rejections.

Launch, change and readiness assurance

• Represent MarTech Operations in new site, app, brand and platform‑change workstreams.
• Validate tracking, feeds and platform connectivity before go‑live and provide MarTech readiness sign‑off.

Automation and continuous improvement

• Identify manual checks and repeated support tasks that can be automated or standardised.
• Use SQL and AI‑assisted tooling to