MarTech Operations Lead: Platform Health & Analytics

Chalhoub Group; Dubai; Híbrido; AED 300.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Child education contribution

Remote and flexible working policies

Employee discounts

Descripción de la vacante

Chalhoub Group, a leading luxury retail group in the Middle East, seeks a MarTech Operations Senior Executive in Dubai to manage the marketing technology ecosystem. You will diagnose issues, triage tickets, and ensure platforms stay healthy and scalable across Brand, CRM and channels.

The role emphasizes operational excellence over campaign execution, collaborating with Product, Tech and Data teams, while driving automation and self-service capabilities.

Formación

• SQL: comfortable querying datasets for diagnosis.
• GTM/GA4: hands-on implementation, QA and event configuration.
• Web and event tracking: understands data flow from event to dataLayer and endpoints.
• Ads Manager: conversion tracking, pixel and dataset setup, feed connectivity.
• Feeds & connectors: mapping, connector configuration and health checks.
• Comfortable using AI tools to speed up troubleshooting and documentation.

Responsabilidades

• Own the MarTech Jira intake process, assess priority and business impact with clear owners.
• Diagnose failure layers and route defects to the right teams (Product, Tech or Data).
• Manage ticket ageing, SLA adherence and escalations; turn recurring issues into fixes or self-service.
• Configure GA4 properties and GTM tags; build and publish events across platforms.
• Monitor event health and translate business measurement needs into technical specs.
• Maintain knowledge of MarTech stack (e.g., Google Ads, Meta, Channable, Smartly) and document standards.
• Own the data feeds between source feeds, Channable/Smartly and downstream platforms; monitor health and SKUs.
• Validate tracking, feeds and platform connectivity before go-live and provide readiness sign-off.

Conocimientos

SQL

GTM/GA4

Web tracking

Ads Manager

Feeds & connectors

AI tooling

Herramientas

Channable

Smartly

SFMC

Descripción del empleo

Chalhoub Group, a leading luxury retail group in the Middle East, seeks a MarTech Operations Senior Executive in Dubai to manage the marketing technology ecosystem. You will diagnose issues, triage tickets, and ensure platforms stay healthy and scalable across Brand, CRM and channels.

The role emphasizes operational excellence over campaign execution, collaborating with Product, Tech and Data teams, while driving automation and self-service capabilities.