Senior Enterprise Architect — Multi-Cloud UCC & AI Platform

Gibraltar Technologies LLC; Dubai; On-site; AED 320,000 - 640,000; Full time

Job summary

Gibraltar Technologies LLC seeks a seasoned Enterprise Technical Architect to lead end-to-end delivery of a large-scale UCC transformation. You will drive architecture across Genesys Cloud, Kore.ai, Dynamics CRM and Azure/Data AI platforms in a multi-cloud environment.

The role requires 12+ years in enterprise architecture and strong governance, with a focus on UAE regulatory compliance, security, and scalable integration patterns across CRM, AI analytics, and voice channels.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering or related field.
• 12 years in enterprise architecture or complex solution delivery.
• Minimum 5 years hands-on experience in delivering Contact Center, CRM and AI platforms.
• Deep experience with Genesys Cloud, IVR digital channels, APIs, integrations.
• Integration experience with Conversational AI (e.g. Kore.ai or similar); Voice biometrics (DAON, Nuance, etc.); Customer feedback tools (Hive, Medallia, etc.).
• Microsoft Dynamics CRM real-time sync, screen-pop, data access.
• Strong understanding of Genesys Cloud APIs, Webhooks and SDKs, event-driven architecture, REST JSON APIs and microservices.
• Soft Skills: leadership, vendor and stakeholder management, clear communication, problem-solving.

Responsibilities

• Technical Delivery Oversight: Lead the technical architecture design and governance of the Unified Contact Center platform.
• Solution Architecture: Define and enforce integration patterns and APIs between Genesys, Kore.ai, Dynamics, HIVE, Azure OpenAI and cloud infra; design scalable, resilient multi-cloud architectures.
• Governance: Enforce architecture guardrails and UAE data-residency and security compliance; lead reviews and approve blueprints.
• Vendor & Stakeholder Management: Serve as single point of contact for technical matters; translate business needs into designs; assess risks.
• Innovation & Future Readiness: Promote AI/ML adoption for improved customer/agent experience; plan for omni-channel enablement and analytics.

Skills

Genesys Cloud

IVR

APIs

Integrations

Conversational AI

Voice biometrics

Kore.ai

Azure OpenAI

HIVE analytics

Multi-cloud architecture

Education

Bachelor's or Master's degree in Computer Science/Engineering

Tools

Microsoft Dynamics CRM

Job description

Gibraltar Technologies LLC seeks a seasoned Enterprise Technical Architect to lead end-to-end delivery of a large-scale UCC transformation. You will drive architecture across Genesys Cloud, Kore.ai, Dynamics CRM and Azure/Data AI platforms in a multi-cloud environment.

The role requires 12+ years in enterprise architecture and strong governance, with a focus on UAE regulatory compliance, security, and scalable integration patterns across CRM, AI analytics, and voice channels.